Chargebee Payments 

Introduction 

Chargebee Payments is our embedded payment solution that ensures that you can now manage your payments, subscriptions, invoices, and much more using a single app. Our solution is easy to configure and can have you ready to process payments in no time. We have partnered with the best to build a seamless experience that allows you to focus on your business while we ensure adherence to regulatory compliance guidelines.

Connect to Chargebee Payments 

Follow the steps below to connect Chargebee Payments with your Chargebee site:

  1. Click Settings > Configure Chargebee > Payment gateways.

  2. Click Chargebee Payments.

  3. Click Configure in the pop-up window to proceed.

Application to Chargebee Payments 

The application process requires you to provide applicable details that are reviewed as part of an underwriting process prior to the Chargebee Payments being approved for use within your Chargebee site.
The following details must be provided to initiate the review and approval process:

  • Business Profile
  • Operations and Ownership
  • Bank Account Details

Follow these steps to apply Chargebee Payments:

  1. Business Profile
    a. Enter applicable details in the Business Profile section. Refer to the the following table contains the Business Profile field details.

    b. Enter applicable details in the Business Address section.
    Note: The address must be where the business is located or you receive mail associated with the business. It must located within the 50 U.S. states or Washington, D.C. P.O. boxes, Armed Forces, and U.S. territories are not acceptable entries.

    Review the table below for assistance with the Business Profile fields:

    Field Name Mandatory Description
    Legal Business Name Yes The Legal Business Name is the name of the entity that appears on all official documents or legal papers.
    Note: Enter the individual's name if your business operates as a sole proprietorship.
    Doing Business As (DBA) Optional Enter the name used for business operations. Doing Business As (DBA), also known as a "fictitious business name" or a "trade name", refers to the operating name of a company if it is different than the legal name.

    For example, a corporation or entity may choose to operate its business with a more recognizable brand name instead of their own legal name. This is more widely seen within the Franchise Business Model.
    Business Description Yes Provide a brief description of the business associated with the company
    State of Incorporation/Registration Yes Select the state where your business is registered or incorporated from the drop-down list.
    Note: This date must be prior to the onboarding to Chargebee Payments and cannot be dated to the future either.
    Entity Registration Number Yes Enter the registration number for your entity as provided by your state of registration or incorporation.

    Note: A business registration number is a unique identifier registered with your state.
    Address Line 1
    Yes Enter the complete address for your business. You can enter your home address if you don't have a business address
    Address Line 2
    No
    City
    Yes Enter the name of the City the business is located.
    State
    Yes Enter the name of the State the business is located.
    Zip Code
    Yes Enter the 5 digit zip code for the your business address.
    Country
    NA The country field is non-editable since Chargebee Payments is available for businesses registered in the USA only.

    c. Click Next Step to save your progress.

  2. Operations and Ownership
    a. Enter applicable details within the Business Operations section. Refer to the the following table contains the Business Operations field details.

    Review the table below for assistance:

    Field Name Mandatory Description
    Type of Business Yes Select the applicable business structure from the drop-down list.
    Note: You can review these details on your incorporation documents. You can choose from the options listed in the image below:
    1. Sole Proprietorship
    2. Partnership
    3. Limited Liability Company
    4. Corporation
    5. Tax-Exempt Organization
    6. Government Agency
    Ownership Type Yes Select between Public (Publicily Traded) or Private (Privately Held). If you have selected Sole Proprietorship as your Type of Business, the Ownership Type will be preset to Private.
    Employer Identification Number (EIN) Yes An Employer Identification Number (EIN), also known as a federal tax identification number, is a nine digit number provided by the IRS.
    Note: Provide only SSN if you do not have an EIN.
    Incorporation Date Yes Select the date the business was registered or incorporated.
    Merchant Category Code (MCC) Yes The MCC is used to classify businesses and merchants based on the services and goods provided.
    We recommend you reach out to your card partner (Visa/Mastercard) to determine the MCC associated with your business.
    1. Visa
    2. Mastercard
  3. Business Ownership
    a. Review the table below to determine the details to be entered within the Business Ownership section.

    IF THEN Details
    there are individuals or entities with at least 25% equity in the business update details of the Benficial Owner/s
    • Beneficial Owner of an entity is an individual who, directly or indirectly, through any contract, arrangement, understanding, relationship, or otherwise (i) exercises substantial control over the entity, or (ii) owns or controls not less than 25% of the ownership interests of the entity.
    • An entity cannot have more than four Beneficial Owners.
    • The Beneficial Owner/s must be at least 18 years of age while onboarding to Chargebee Payments.
    there are no entities with at least 25% equity in the business update the details of the Control Person
    • An individual person with significant responsibility for managing the entity (For example, a Chief Executive Officer).
    • An entity cannot have more than one individual as Control Person.
    • The Control Person must be at least 18 years of age while onboarding to Chargebee Payments.
  4. Update the following mandatory fields for Beneficial Owner or Control Person:
    a. First and Last Name
    b. Job Title
    c. Email Address
    d. Phone Number
    e. Address Line 1
    f. City, State, and Zip Code
    g. Ownership Percentage
    Note: This must be a minimum of 25% for the Beneficial Owner and is optional for Control Person.
    h. Tax ID
    Note: This is the Social Security Number(SSN) allocated to the individual(Beneficial Owner or Control Person).

  5. Click Add Control Person/Add Beneficial Owner to save your progress.

  6. Click Next Step to save your progress.

  1. Transactions and Settlements
    a. Enter the following details within the Transactions and Settlements section:

    Field Name Mandatory Description
    Billing Descriptor Yes Enter the identifier for the transactions associated with your business that is displayed on a customers bank statement.
    Refund Policy Yes Select applicable option from the drop-down list to define your refund policy.
    Average Card Transfer Amount Yes This is the average amount for a single card transaction.
    Note: It is recommended that you determine the average of all your offerings.
    Max Transaction Amount Yes This is the highest amount for a single transaction.
    Note: It is recommended you enter a value above your highest priced offering.
    Annual Card Volume Yes This is total volume of card transactions expected for your business.
    Note: It is recommended that you use the annual card volume from previous years as your reference.
    Distribution of Sales Volume No Enter the details for the following:
    • The percentage volume of sales based on the type of customer
      • B2B: Other businesses
      • B2C: End customers
      • Other customers
    • By mode of payment (Card only)
      • Offline Transactions
      • Online Transactions
      • Non-card Sales
    • The sum of your entries must not exceed 100%.

    Note: Your inputs for Average Single Transaction Amount, Maximum Single Transaction Amount, and Approximate Annual Sales Volume are not validated. However, this may be used by our partners to create thresholds associated with their internal fraud monitoring systems.

  2. Bank Account for Payouts
    a. Enter the following details within the Bank Account for Payouts section:

    Field Name Mandatory Description
    Bank Account Holder Name Yes Enter name of the account as registered with the bank.
    Note: It is recommended that you provide the details of the account that is associated with the business.
    Bank Account Number Yes Enter the number for the account associated with the business.
    Note: Input accepts numbers only with minimum 6 digits, maximum 20 digits.
    Re-enter Bank Account Number Yes Enter the bank account number again.
    Note: The entry in this field must match that on the Bank Account Number field.
    Bank Account Routing Number Yes
    • Enter the 9-digit identifier for the branch that you bank with.
      Note: It is recommended you reference your check book or contact your bank for this detail.
    • Your bank account must be able to accept CCD (Cash Concentration and Disbursement) electronic transfers. Check with you bank to confirm to verify.
    Account Type Yes Select applicable account type from the drop-down list.
  3. Review the terms and conditions within the pop-up window and click I Accept.
    Note: Learn more  about the Fee Schedule.

  4. Your details are now submitted for underwriting review prior to approval to use Chargebee Payments.

Review Application Status 

Prior to Chargebee Payments being enabled for your site, all of the details submitted with the application are carefully reviewed by Chargebee and its partners to ensure accuracy and validity. Customers can continually monitor the status of their application and are guided to provide any additional or missing information when necessary.

Where can I find updates to my application? 

A banner is added to your Chargebee app homepage to apprise you of the status of your application.

  • Under Review.

  • Additional details required.

  • Application Approved.

  • Application Denied.

How do I resolve deficiencies with the application? 

  1. The banner clearly displays that your application requires attention. Click View Details for additional information.

  2. The documentation or information deficiencies are listed on this page. In this example, we will resolve incorrect information associated with the details of a Business Owner.

  3. Click Review Business Owner.

  4. Update the information within the fields that are marked as incorrect or inadequate.
    Note: You may be required to upload applicable documentation for verification too. If so, the page will include details of the documents to be uploaded.

  5. Click Submit Changes.

  6. The updated details are sent back for review for approval.

What do I do if my application is Rejected? 

Your application to Chargebee payments may be declined/rejected for various reasons. While we do not share the exact reason for denial, we recommend that you review our FAQs and recommend reaching out to [email protected]  for additional information prior to submitting an updated application for review.

Configure Chargebee Payments to Accept Payments 

After the successful review of your application, Chargebee Payments is enabled and live for your Chargebee site.

  1. Click View Details to access the configuration.

  2. Upon the approval of the use of Chargebee Payments, your site will be configured to accept payments by our backend team.

    Note: The payment methods supported are currently limited to cards only. However, support for additional payment methods including Direct Debit via ACH, alternate payments methods (Apple pay and Google Pay), and international card payments (Google Pay and Apple Pay) are currently in development.

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