Fraud Management

Introduction

It's important to evaluate every transaction to identify fraud. Chargebee enables you to identify and prevent fraudulent transactions through various means. Once a customer's transaction is identified as suspicious or fraudulent, Chargebee creates a fraud alert and notifies you.

Currently, Chargebee supports fraud management via the following payment gateways and their offerings:

• Adyen RevenueProtect
• Stripe Radar

Adyen and Stripe provide transaction-level security, where all your transactions are monitored and tagged accordingly. Additionally, Chargebee provides customer-level security based on Adyen's and Stripe's data in webhooks and transaction responses.

Fraud identification and prevention

Chargebee identifies and prevents fraud by monitoring IP addresses involved in transactions. By collecting and analyzing IP address data, Chargebee detects fraudulent activity and flags suspicious customers, helping ensure the security and integrity of your transactions.

How Chargebee collects IP addresses

• Hosted Pages : When you integrate with Chargebee using hosted pages, the customer's IP address is automatically collected.
• API Users : If you use the Chargebee API, you need to pass the customer's IP address to Chargebee via the User Details header API.

How Chargebee identifies a suspicious customer

Chargebee monitors all transactions and records the IP addresses associated with them. Fraudulent transactions are identified based on information returned by the respective gateway. IP addresses associated with these fraudulent transactions are added to Chargebee's list of suspicious IP addresses. If a previously flagged fraudulent IP address is detected in any other gateway transaction, Chargebee identifies the customer as potentially fraudulent.

Fraud Monitoring Configuration

Follow these steps to enable the feature that displays the details of a suspicious customer in your Chargebee site:

1. Log in to the Chargebee site.

2. Navigate to Settings > Configure Chargebee > Billing LogIQ > Fraud monitor settings.

   

3. Enable the toggle button to display alerts about fraudulent customer activity on the customer index and details page. By default, the details about fraudulent transactions are available on the transactions page.

4. Click Apply.

   

Email configuration for fraud detection

Choose to enable or disable emails from Chargebee for the detection of any suspicious or fraudulent activities. You can configure these emails by following these steps:

1. Log in to the Chargebee site.

2. Go to Settings > Chargebee Notifications.

3. Enable Fraud Monitoring.

   

Once enabled, Chargebee notifies you of any fraudulent events that may occur on your site. It sends emails to your site administrator and customer support team every 24 hours.

Frequently asked questions (FAQs)

Question: Where do I find the list of suspicious customers? Answer: Follow these steps to find the list of suspicious customers:

1. Log in to the Chargebee site.

2. Go to Customers and click the Filter List button. Then, search and click Fraud Flag.

   

3. Select Is from the options. You can choose other options for other use cases.

   

4. Select Suspicious from the list and click Add.

   

5. Click Apply Filter and a list of all suspicious customers will appear.

   

Question: How do you determine if a customer is fraudulent? Answer: Here are a few tips to help determine if the customer is fraudulent:

• Check the transaction history of the customer.
• Verify the customer's contact details from Settings > Customers page and check with them directly.