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Mastercard has updated its rules related to merchants involved in subscriptions, recurring, or negative option billing to enable transparency, choice, and control for customers.
Every merchant is linked to a specific type of billing scenario out of a wide range of scenarios starting from billing a subscription with a recurring amount over a particular frequency, billing subscriptions with a trial period, supporting trial charges, supporting additional charges for a specific period, supporting charges based on events, contractual payments, and so forth. You as a merchant can configure various settings in Chargebee to adhere to the rules and meet the requirements.
All the rules will take effect from September 22, 2022.
Here are the rules/recommendations extended by Mastercard:
In accordance with the new recommendations by Mastercard, Chargebee introduces the following changes in the checkout:
Note
For merchants using the Components and Fields capability via Chargebee.js, the merchant must handle all the compliance requirements associated with payment method collection.
Chargebee offers the following email notifications for subscription-related events which the merchant is expected to enable as required:
At the beginning of the trial: This email notifies your customer that they have started their trial.
When the trial is expiring soon: This notification informs your customers that they have only N days for their trial to end, after which they will be charged.
Reminding the customer to renew the subscriptions: This email will notify the customer when there are renewals/changes in the subscription.
Navigate to Settings > Configure Chargebee > Email Notifications > Subscription Renewal Reminders to enable this.
Every time the customer is charged: This email will notify the customer about payment initiations, and successful payments.
Navigate to Settings > Configure Chargebee > Email Notifications > Payments and Credits to enable this.
Customers might want to cancel their subscriptions for multiple reasons. The 'Cancel Subscription' option should be prominent and your customers should be able to easily access it. You can allow your customers to cancel or stop their subscriptions using the self-serve portal.
To do this:
Navigate to Settings > Configure Chargebee > Checkout and Self Serve Portal.
Enable the option Allow customers to cancel subscriptions under Self Serve Portal.
Select the relevant options for the Subscription will be cancelled field using the drop-down menu.
Select the relevant option for the Allow customers to cancel field using the drop-down menu. This defines when you want the customers to cancel their subscriptions.
Select the relevant option for Choose cancellation reasons to display from the drop-down menu. You can add more options for reasons using the Reason Codes hyperlink.
Enable Allow customers to provide feedback during cancellation if desired.
Publish the changes.
Once you enable the Allow customers to cancel subscriptions option, your customers will be able to cancel their subscriptions by logging into the Self Serve portal.
Note
Make sure to provide the customers an option in the checkout to cancel their subscriptions online.
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