Introducing the Chargebee CLI
chargebee docs

HubSpot Release Notes

This page contains the latest updates of the Chargebee-HubSpot integration.

October 2026

  • HubSpot deletions: Chargebee can process HubSpot contact.deletion, contact.privacyDeletion, company.deletion, and deal.deletion events on a dedicated queue. When enabled for your site, deletions clear the integration mapping for the deleted HubSpot record (and remove the primary quote link for a deleted deal) so later syncs do not target missing records. On multi-site portals, Chargebee uses the Chargebee Site Name property on the archived record to choose the site; contact.privacyDeletion does not clear mappings because HubSpot does not return contact properties—use Redirect Sync on the sync dashboard instead. See When a HubSpot record is deleted.
  • Delete Chargebee customer from sales-driven HubSpot flow: Deleting a Chargebee customer that was linked from HubSpot clears Chargebee properties on the linked contact and company and removes the customer mapping, including shared-company handling when many-to-one company mapping is enabled. See Delete a Chargebee customer.
  • Deal line items and deal amount: Subscription syncs to deals now complete line-item creation and deal amount refresh in a more reliable sequence, with retries resuming from the last incomplete step. See FAQ 5.

February 23, 2022

After configuring the Chargebee HubSpot integration, your account will get disconnected if you accidentally uninstall the Chargebee app. You can connect again by providing your HubSpot credentials.

March 10, 2021

  • Multi-site Support: The integration now supports connecting up to five Chargebee sites to a single HubSpot account.

December 3, 2020

  • Multi-Decimal Support: The Chargebee-HubSpot integration is now compatible with Multi-Decimal Support.
  • Change in data type: The following field types will be synced as ‘Number' data type going forward. Prior to this release, these fields were synced as ‘Text'. This applies for all new HubSpot - Chargebee integrations configured after 03 December, 2020. If you are an existing user, contact support to change the data type. Listed below are the fields whose data type is changed to ‘Number':
Fields from ContactSubscription MRR, Setup fee, Next billing amount, Total dues, Last order amount, Next order amount, and Invoice amount paid
Fields from CompanyTotal subscription MRR, Total dues, Total invoice amount paid, and Total number of subscriptions
Fields from DealsSubscription MRR, Setup fee, Next billing amount, Total dues, and Amount

November 25, 2020

  • Updating Deal Close date: With this release, deal close date property in HubSpot gets updated. Read more on deal close date.
  • Creating deals for subscriptions in Future state: Support to create deals in HubSpot for subscriptions that are in ‘Future' state. Learn more.

September 30, 2020

  • Managing failed records during sync: With this update, the integration will attempt to sync the failed records once every day during automatic sync. Earlier, if the auto sync is scheduled to run once every hour, then the integration will attempt to sync the failed records during every scheduled synchronization. For more information, read our FAQ on how the integration handles syncing of failed records.

August 15, 2020

  • Create Chargebee Customer and Subscription from HubSpot: If you have a sales-driven workflow, your sales team works directly in HubSpot. They work through the deals and companies in HubSpot and create Chargebee customers and subscriptions from them. Learn more.
  • Option to select from different pipelines: With this update, Chargebee displays the different pipelines in HubSpot that you can choose from to sync your subscription information. This feature allows users to sync subscriptions and create or update deals in any pipeline in HubSpot. Learn more.
  • Mapping customers with contacts: Mapping customers from Chargebee to HubSpot was earlier done using email. With this update you can use the Email, Phone number, or any other custom fields in Chargebee to map with the email, phone number, mobile number, work email, or Twitter username in HubSpot. Learn more.
  • Enhancements to the way Chargebee updates contacts lifecycle stages: This setting is now optional. Learn more.

July 30, 2020

  • Syncing Billing Information: With this update the billing information (such as billing address, name, and email) of a Chargebee customer is available under the Chargebee Customer Info Property group in HubSpot. This allows the merchant to access the billing information directly from HubSpot and helps in segregating the subscription owner (contact) from the person who is billed (billing contact).
  • Displaying Chargebee Order Info: Chargebee Order Info will be displayed for a contact in HubSpot only if you are using Shipping Orders in Chargebee.

May 6, 2020

  • Contact deletion: This update is applicable if you have chosen to create a contact whenever a customer in Chargebee does not have a matching contact in HubSpot. Earlier, a contact used to be created every time there is a missing record. Therefore, even if you had voluntarily deleted a contact, it would get updated in the following sync. With this update, a contact is not re-created during the sync. Instead, it remains as a sync error.

April 27, 2020

  • Subscription/deal sync related changes: If you choose to create a deal, whenever a subscription is created in Chargebee then each subscription is mapped to a separate deal in HubSpot. Therefore, if a single customer has multiple subscriptions, then for each subscription a deal is created in HubSpot. Earlier, you could map only one subscription from a customer to a deal.