Can I apply contract terms to my existing subscriptions?

Problem Statement

Can I apply contract terms to existing subscriptions? Can customers without contract terms use the Self-serve portal?

Solution

Contract terms can be created only for new subscriptions. For existing customers, cancel the current subscription and create a new one with contract terms.

Steps to Set It Up

Via API

1. Cancel the subscription at term end: Use the Cancel Subscription API with end_of_term = true
2. Create a new subscription with contract terms: Use Create a Subscription with the contract attributes

Existing customers can continue to manage their current subscription via the Self-serve portal.

Important Notes

Learn more about Contract terms.