Why am I not able to find the existing plan price point in the list of plans while changing a subscription in my Latest Product Catalog site?
Problem Statement
I created a new plan in the same currency, but its price point does not appear when changing a subscription. Why?
Solution
A plan price point appears in the change-subscription list only when these conditions are met:
- Currency: The new plan's currency must match the existing subscription's plan currency (e.g., both USD).
- Product family: The new plan must be in the same Product Family as the existing subscription's plan.
- Price amount: The price point must have a configured price amount. Price points without a set amount are not shown.
Steps to Set It Up
- Confirm the new plan uses the same currency as the current subscription plan.
- Ensure the new plan is in the same Product Family as the current plan.
- Edit the price point and set the price amount if it is missing.