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How to send an email notification for Subscription Reactivation

Problem Statement

This article explains how to notify customers by email when a cancelled subscription is reactivated.

Solution

Configure the subscription reactivation email under Settings > Configure Chargebee > Email Notifications > Subscription activation > From Canceled State. This notification triggers when a subscription is reactivated from a cancelled state.

Steps to Set It Up

  1. Go to Settings > Configure Chargebee > Email Notifications.
  2. Open Subscription activation.
  3. Select From Canceled State.
  4. Configure the email template and save.
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