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  1. Payments
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  5. Articles and FAQ
  6. GoCardless
  1. Payments
  3. Payment Gateways and Configuration
  5. Articles and FAQ
  6. GoCardless

Unable to add a same GoCardless account on two different Chargebee account

Problem Statement

Chargebee does not allow adding a GoCardless gateway account. You see the error: This gateway is already configured for the site. Probable reason: This GoCardless account is already connected with another site.

Solution

A single GoCardless account can be connected to only one Chargebee site. If you try to connect the same GoCardless account to another Chargebee site, this error appears.

Use a different GoCardless account for the second Chargebee site. If you need help, contact Chargebee support.

Important Notes

Note

A GoCardless account already connected to one Chargebee site cannot be connected to any other Chargebee site in the same region. It can be connected to a Chargebee site in a different region.

Related Articles

Why is GoCardless not appearing as a payment method on the hosted pages?
My customer status is "Active" in GoCardless but "Pending verification" with Chargebee. What's causing this?
How can I allow my customers to enter their local bank account details while making payment by Direct Debit via GoCardless within the Chargebee Checkout page?
What is the transaction limit in GoCardless? Will payments fails after that?
[Chargebee] ACTION Required - Direct Debit mandate is cancelled in GoCardless
How to import GoCardless mandates into Chargebee?
What happens when direct debit is deleted in Gocardless?
Operation failed. Contact support for help - GoCardless integration

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