[Chargebee] ACTION Required - Direct Debit mandate is cancelled in GoCardless

Problem Statement

Why did I receive an email from Chargebee with the subject: [Chargebee] ACTION Required: Direct Debit mandate is cancelled in GoCardless?

Solution

This is a Chargebee Invalid Payment Methods notification. It alerts your team when a GoCardless Direct Debit mandate is cancelled for a customer. With GoCardless, customers authorize withdrawals via a Direct Debit Mandate.

GoCardless notifies Chargebee when a mandate fails verification, expires, or is cancelled. Chargebee then marks the payment method as INVALID and the customer must add a new payment method.

Steps to Set It Up

1. Contact the customer: Send a Request Payment Method email so they can update their payment details and set up a new mandate.
2. Update notification recipients: Go to Settings > Chargebee Notifications > Invalid Payment Methods > Manage

Important Notes