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  1. Payments
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  6. GoCardless
  1. Payments
  3. Payment Gateways and Configuration
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  6. GoCardless

[Chargebee] ACTION Required - Direct Debit mandate is cancelled in GoCardless

Problem Statement

Why did I receive an email from Chargebee with the subject: [Chargebee] ACTION Required: Direct Debit mandate is cancelled in GoCardless?

Solution

This is a Chargebee Invalid Payment Methods notification. It alerts your team when a GoCardless Direct Debit mandate is cancelled for a customer. With GoCardless, customers authorize withdrawals via a Direct Debit Mandate.

GoCardless notifies Chargebee when a mandate fails verification, expires, or is cancelled. Chargebee then marks the payment method as INVALID and the customer must add a new payment method.

Steps to Set It Up

  1. Contact the customer: Send a Request Payment Method email so they can update their payment details and set up a new mandate.
  2. Update notification recipients: Go to Settings > Chargebee Notifications > Invalid Payment Methods > Manage
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Important Notes

Mandates can be cancelled at any time. For example, customers can cancel via their bank, or you can cancel from your GoCardless Dashboard.

Related Articles

Why is GoCardless not appearing as a payment method on the hosted pages?
My customer status is "Active" in GoCardless but "Pending verification" with Chargebee. What's causing this?
How can I allow my customers to enter their local bank account details while making payment by Direct Debit via GoCardless within the Chargebee Checkout page?
What is the transaction limit in GoCardless? Will payments fails after that?
How to import GoCardless mandates into Chargebee?
What happens when direct debit is deleted in Gocardless?
Unable to add a same GoCardless account on two different Chargebee account
Operation failed. Contact support for help - GoCardless integration

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