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Operation failed. Contact support for help - GoCardless integration

Problem Statement

You receive the error "Operation failed. Contact Support for help" when adding a bank payment source via API using the Create a bank account payment source API with GoCardless.

Solution

Creating a bank payment source via API for GoCardless requires:

  1. GoCardless Pro plan: Your GoCardless account must be on a Pro plan. Contact GoCardless for details if you are not on Pro.
  2. GoCardless advanced features in Chargebee: Chargebee must have this enabled for your GoCardless gateway account.

If you are on a GoCardless Pro plan, contact Chargebee support to enable the GoCardless advanced feature from the backend.

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