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  1. Payments
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  5. Articles and FAQ
  6. GoCardless
  1. Payments
  3. Payment Gateways and Configuration
  5. Articles and FAQ
  6. GoCardless

Operation failed. Contact support for help - GoCardless integration

Problem Statement

You receive the error "Operation failed. Contact Support for help" when adding a bank payment source via API using the Create a bank account payment source API with GoCardless.

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Solution

Creating a bank payment source via API for GoCardless requires:

  1. GoCardless Pro plan: Your GoCardless account must be on a Pro plan. Contact GoCardless for details if you are not on Pro.
  2. GoCardless advanced features in Chargebee: Chargebee must have this enabled for your GoCardless gateway account.

If you are on a GoCardless Pro plan, contact Chargebee support to enable the GoCardless advanced feature from the backend.

Related Articles

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How can I allow my customers to enter their local bank account details while making payment by Direct Debit via GoCardless within the Chargebee Checkout page?
What is the transaction limit in GoCardless? Will payments fails after that?
[Chargebee] ACTION Required - Direct Debit mandate is cancelled in GoCardless
How to import GoCardless mandates into Chargebee?
What happens when direct debit is deleted in Gocardless?
Unable to add a same GoCardless account on two different Chargebee account

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