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  1. Payments
  3. Payment Gateways and Configuration
  5. Articles and FAQ
  6. GoCardless
  1. Payments
  3. Payment Gateways and Configuration
  5. Articles and FAQ
  6. GoCardless

How can I allow my customers to enter their local bank account details while making payment by Direct Debit via GoCardless within the Chargebee Checkout page?

Problem Statement

How can a customer process their Direct Debit payment via GoCardless without being redirected to another page while using Chargebee Checkout?

Solution

To let customers enter their local bank account details for Direct Debit via GoCardless on the Chargebee Checkout page, enable the Allow customers to enter local (bank) details in Chargebee checkout option in the GoCardless Advanced feature settings.

Steps to Set It Up

  1. Go to Settings > Configure Chargebee > Payment Gateways > GoCardless
  2. Scroll to the Advanced feature section
  3. Enable Allow customers to enter local (bank) details in Chargebee checkout
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Customers can then enter their local bank account details directly on the Checkout page.

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Additional Information

  • GBP: Customers can only select the UK.
  • EUR: Customers can select different EU countries.
  • Other countries: Customers can click Enter IBAN and use their International Bank Account Number.
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Important Notes

For SEK payments, IBAN entry is not supported. Customers must use their Swedish local bank account details.

This GoCardless Advanced feature is available only for BACS (GBP), SEPA (EUR), and Autogiro (SEK) Direct Debit schemes.

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Related Articles

Why is GoCardless not appearing as a payment method on the hosted pages?
My customer status is "Active" in GoCardless but "Pending verification" with Chargebee. What's causing this?
What is the transaction limit in GoCardless? Will payments fails after that?
[Chargebee] ACTION Required - Direct Debit mandate is cancelled in GoCardless
How to import GoCardless mandates into Chargebee?
What happens when direct debit is deleted in Gocardless?
Unable to add a same GoCardless account on two different Chargebee account
Operation failed. Contact support for help - GoCardless integration

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