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Product Updates

  • Release Notes

Getting Started Guide

  • Getting Started Guide

Managing Experiences

  • Getting to know the Experience Manager

Reporting

  • Reporting Overview
    • Navigating the Dashboard
    • Understanding the Insights Report
    • Discovering Trends
    • Getting to know Customer Pages
    • Retained Revenue Cohort Report
    • Calculating lost and saved revenue
    • Reporting on Experience/Page Performance
    • Reporting on Offer performance
    • Reporting on Deflection and Save Trends
    • Benchmark Widget on Dashboard
    • Filtering Reports by Audience or Experience
    • Pulse Dashboard Report
    • Retention Email Digest
    • A/B Test in-house vs. Retention using Bypass
    • Lift Report
    • Percent of Cohort Still Paying
    • Reporting on Fields in Customer Pages
    • Tracking Responses to Feedback Offer Modals
    • Reporting on Customers Last Action
    • Cohort vs. Event-Based Reporting
    • Reporting Terms and Definitions
    • Chargebee Retention Key Metrics Definition
    • Exporting Data from Reports
    • Smart Routing (Beta): Machine Learning in Chargebee Retention
    • Voluntary Churn Reports

Chargebee Billing Integration

  • Chargebee Billing Integration Features

Settings and Installation

  • Navigating the Chargebee Retention Settings Page

Integrations

  • Integrations Overview

Starter Churn Insights

  • Starter Churn Insights

Retention Best Practices

  • Testing in Chargebee Retention

Security

  • Chargebee Retention Security Overview
  1. Retention
  3. Reporting
  5. Reporting Overview
  6. Calculating lost and saved revenue
Proactively retain, expand, and grow revenue with Chargebee Growth - the next evolution of Chargebee Retention.Built on top of Chargebee Billing, Growth empowers you to design, experiment, and deploy monetization strategies not just at the moment of cancel but across the entire subscriber lifecycle.Go through ourdocumentationto know more.
  1. Retention
  3. Reporting
  5. Reporting Overview
  6. Calculating lost and saved revenue

Calculating lost and saved revenue

Not every customer is created equally, and that's especially true in how each customer impacts your business. In order to truly know the impact a customer lost (or saved) has on your business, you need to look at the customers value in dollars and cents. By connecting to one of our supported billing integrations, currently with Chargebee, Stripe or Recurly, you'll be able to see revenue attributed to your Saves, Cancels, and Watch List customers.

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Revenue in the Trends Report

With the billing integrations connected and enabled, the Trends Report defaults to revenue totals instead of customer totals.

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Prefer to see the Customer view instead? Toggle "View by customers" to return to the original Trends Report.

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Drilling down into any cohort, the expanded customer list also displays revenue totals alongside the billing interval (monthly or annual), and the date the customer's subscription is set to expire.

Revenue in the Insights Report

With billing integrated, the Insights report has an additional filter to View by Customers or View by Revenue. View by Revenue displays the % of Cancels by total Canceled Revenue instead of total Canceled Accounts.

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Revenue on the Customer Pages

With billing integrations connected, Customer Pages have revenue, billing interval (monthly vs. annual) and Validation Status added to it.

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