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Product Updates

  • Release Notes

Getting Started Guide

  • Getting Started Guide

Managing Experiences

  • Getting to know the Experience Manager

Reporting

  • Reporting Overview
    • Navigating the Dashboard
    • Understanding the Insights Report
    • Discovering Trends
    • Getting to know Customer Pages
    • Retained Revenue Cohort Report
    • Calculating lost and saved revenue
    • Reporting on Experience/Page Performance
    • Reporting on Offer performance
    • Reporting on Deflection and Save Trends
    • Benchmark Widget on Dashboard
    • Filtering Reports by Audience or Experience
    • Pulse Dashboard Report
    • Retention Email Digest
    • A/B Test in-house vs. Retention using Bypass
    • Lift Report
    • Percent of Cohort Still Paying
    • Reporting on Fields in Customer Pages
    • Tracking Responses to Feedback Offer Modals
    • Reporting on Customers Last Action
    • Cohort vs. Event-Based Reporting
    • Reporting Terms and Definitions
    • Chargebee Retention Key Metrics Definition
    • Exporting Data from Reports
    • Smart Routing (Beta): Machine Learning in Chargebee Retention
    • Voluntary Churn Reports

Chargebee Billing Integration

  • Chargebee Billing Integration Features

Settings and Installation

  • Navigating the Chargebee Retention Settings Page

Integrations

  • Integrations Overview

Starter Churn Insights

  • Starter Churn Insights

Retention Best Practices

  • Testing in Chargebee Retention

Security

  • Chargebee Retention Security Overview
  1. Retention
  3. Reporting
  5. Reporting Overview
  6. Voluntary Churn Reports
Proactively retain, expand, and grow revenue with Chargebee Growth - the next evolution of Chargebee Retention.Built on top of Chargebee Billing, Growth empowers you to design, experiment, and deploy monetization strategies not just at the moment of cancel but across the entire subscriber lifecycle.Go through ourdocumentationto know more.
  1. Retention
  3. Reporting
  5. Reporting Overview
  6. Voluntary Churn Reports

Voluntary Churn Reports

Customers using Chargebee Billing will be able to measure the impact of voluntary churn through the voluntary churn reports.

The RevenueStory module in the Chargebee Billing app includes four new metrics to break down churn by voluntary and involuntary churn:

  • Cancellation MRR Rate by Churn Type
  • Cancellation MRR by Churn Type
  • Paid Subscription Churn Rate by Churn Type
  • Paid Subscription Churn by Churn Type

Involuntary churn represents churn from issue with the payment, chargebacks, and fraudulent transactions. Voluntary churn represents the remaining churn not associated with involuntary churn.

To view the voluntary churn reports, navigate to the RevenueStory > Reports Explorer tab to add these reports to the dashboard. Choose Churn Type for the Group by dropdown and configure chart settings.

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Once the report is added to the dashboard, you can configure the time period, compare the data against the previous period, and export the data to a CSV file.

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We will be adding more reports within Chargebee Billing to demonstrate impact of Chargebee Retention on reducing voluntary churn. If you have any further questions, please contact retention-support@chargebee.com.

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