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Product Updates

  • Release Notes

Getting Started Guide

  • Getting Started Guide

Managing Experiences

  • Getting to know the Experience Manager

Reporting

  • Reporting Overview
    • Navigating the Dashboard
    • Understanding the Insights Report
    • Discovering Trends
    • Getting to know Customer Pages
    • Retained Revenue Cohort Report
    • Calculating lost and saved revenue
    • Reporting on Experience/Page Performance
    • Reporting on Offer performance
    • Reporting on Deflection and Save Trends
    • Benchmark Widget on Dashboard
    • Filtering Reports by Audience or Experience
    • Pulse Dashboard Report
    • Retention Email Digest
    • A/B Test in-house vs. Retention using Bypass
    • Lift Report
    • Percent of Cohort Still Paying
    • Reporting on Fields in Customer Pages
    • Tracking Responses to Feedback Offer Modals
    • Reporting on Customers Last Action
    • Cohort vs. Event-Based Reporting
    • Reporting Terms and Definitions
    • Chargebee Retention Key Metrics Definition
    • Exporting Data from Reports
    • Smart Routing (Beta): Machine Learning in Chargebee Retention
    • Voluntary Churn Reports

Chargebee Billing Integration

  • Chargebee Billing Integration Features

Settings and Installation

  • Navigating the Chargebee Retention Settings Page

Integrations

  • Integrations Overview

Starter Churn Insights

  • Starter Churn Insights

Retention Best Practices

  • Testing in Chargebee Retention

Security

  • Chargebee Retention Security Overview
  1. Retention
  3. Reporting
  5. Reporting Overview
  6. Reporting on Deflection and Save Trends
Proactively retain, expand, and grow revenue with Chargebee Growth - the next evolution of Chargebee Retention.Built on top of Chargebee Billing, Growth empowers you to design, experiment, and deploy monetization strategies not just at the moment of cancel but across the entire subscriber lifecycle.Go through ourdocumentationto know more.
  1. Retention
  3. Reporting
  5. Reporting Overview
  6. Reporting on Deflection and Save Trends

Reporting on Deflection and Save Trends

We have added two new trends reports to Chargebee Retention to help you get additional visibility into how your Deflection Funnel is performing.

  • Save Performance Trends
  • Deflection Trends

Save Performance Trends

The Save Performance Trends report provides visibility into your overall Deflection Funnel performance. We present the total number of cancels, saves and watch list for the given period as well as the Save and Deflect rates for that period.

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You can hide or remove metrics on the chart by selecting the labels below the graph and can toggle on / off showing data labels in the view.

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With this new report, you have the ability to track how changes in your Cancel Experience over time are impacting your key rates/session outcomes.

Deflection Trends

The Deflections Trends report gives you a breakdown of the different types of deflection we see in Chargebee Retention. Here you see the total number of loss aversion offer accepts, modal offer accepts and passive deflects for a given period. These are the core types of deflection we see in Chargebee Retention, and it is helpful to be able to track the change in these rates over time as you evolve your testing.

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Just like with the Save Performance chart, you can toggle on/off the metrics you want to show by selecting the labels below. Now you can track how changes to your offer mix or loss aversion cards are driving those key rates in your cancel experience.

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If you have any questions on how to track your performance in Chargebee Retention, please contact retention-support@chargebee.com.

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