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Product Updates

  • Release Notes

Getting Started Guide

  • Getting Started Guide

Managing Experiences

  • Getting to know the Experience Manager

Reporting

  • Reporting Overview
    • Navigating the Dashboard
    • Understanding the Insights Report
    • Discovering Trends
    • Getting to know Customer Pages
    • Retained Revenue Cohort Report
    • Calculating lost and saved revenue
    • Reporting on Experience/Page Performance
    • Reporting on Offer performance
    • Reporting on Deflection and Save Trends
    • Benchmark Widget on Dashboard
    • Filtering Reports by Audience or Experience
    • Pulse Dashboard Report
    • Retention Email Digest
    • A/B Test in-house vs. Retention using Bypass
    • Lift Report
    • Percent of Cohort Still Paying
    • Reporting on Fields in Customer Pages
    • Tracking Responses to Feedback Offer Modals
    • Reporting on Customers Last Action
    • Cohort vs. Event-Based Reporting
    • Reporting Terms and Definitions
    • Chargebee Retention Key Metrics Definition
    • Exporting Data from Reports
    • Smart Routing (Beta): Machine Learning in Chargebee Retention
    • Voluntary Churn Reports

Chargebee Billing Integration

  • Chargebee Billing Integration Features

Settings and Installation

  • Navigating the Chargebee Retention Settings Page

Integrations

  • Integrations Overview

Starter Churn Insights

  • Starter Churn Insights

Retention Best Practices

  • Testing in Chargebee Retention

Security

  • Chargebee Retention Security Overview
  1. Retention
  3. Reporting
  5. Reporting Overview
  6. Tracking Responses to Feedback Offer Modals
Proactively retain, expand, and grow revenue with Chargebee Growth - the next evolution of Chargebee Retention.Built on top of Chargebee Billing, Growth empowers you to design, experiment, and deploy monetization strategies not just at the moment of cancel but across the entire subscriber lifecycle.Go through ourdocumentationto know more.
  1. Retention
  3. Reporting
  5. Reporting Overview
  6. Tracking Responses to Feedback Offer Modals

Tracking Responses to Feedback Offer Modals

There is a common use case in Chargebee Retention to present a Feedback Offer Modal to canceling user to gather more information on their reason for leaving. These Offers are often not designed to retain the user per-say, but rather to capture valuable feedback that can be used to make key downstream business decisions to mitigate the Cancel Reason in the future. We currently provide both free text and structured feedback modals in Chargebee Retention.

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You can now report on the responses that customers input into these modals in the Customers Page. We have added two new fields to the report:

  • Free Text Modal Feedback: Any response to a Feedback Offer with Send Email as the action
  • Structured Modal Feedback: Any response to a Structured Feedback Offer

To pull these fields into your Customers page view, simply add them via the field selector.

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These fields will present in the following format "Modal Name: 'customer response'".

If you have any questions about the Modal Feedback please contact retention-support@chargebee.com.

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