Docschargebeedocs

HomeBillingPaymentsRevRecGrowthReveal
Support

Product Updates

  • Release Notes

Getting Started Guide

  • Getting Started Guide

Managing Experiences

  • Getting to know the Experience Manager

Reporting

  • Reporting Overview
    • Navigating the Dashboard
    • Understanding the Insights Report
    • Discovering Trends
    • Getting to know Customer Pages
    • Retained Revenue Cohort Report
    • Calculating lost and saved revenue
    • Reporting on Experience/Page Performance
    • Reporting on Offer performance
    • Reporting on Deflection and Save Trends
    • Benchmark Widget on Dashboard
    • Filtering Reports by Audience or Experience
    • Pulse Dashboard Report
    • Retention Email Digest
    • A/B Test in-house vs. Retention using Bypass
    • Lift Report
    • Percent of Cohort Still Paying
    • Reporting on Fields in Customer Pages
    • Tracking Responses to Feedback Offer Modals
    • Reporting on Customers Last Action
    • Cohort vs. Event-Based Reporting
    • Reporting Terms and Definitions
    • Chargebee Retention Key Metrics Definition
    • Exporting Data from Reports
    • Smart Routing (Beta): Machine Learning in Chargebee Retention
    • Voluntary Churn Reports

Chargebee Billing Integration

  • Chargebee Billing Integration Features

Settings and Installation

  • Navigating the Chargebee Retention Settings Page

Integrations

  • Integrations Overview

Starter Churn Insights

  • Starter Churn Insights

Retention Best Practices

  • Testing in Chargebee Retention

Security

  • Chargebee Retention Security Overview
  1. Retention
  3. Reporting
  5. Reporting Overview
  6. Retention Email Digest
Proactively retain, expand, and grow revenue with Chargebee Growth - the next evolution of Chargebee Retention.Built on top of Chargebee Billing, Growth empowers you to design, experiment, and deploy monetization strategies not just at the moment of cancel but across the entire subscriber lifecycle.Go through ourdocumentationto know more.
  1. Retention
  3. Reporting
  5. Reporting Overview
  6. Retention Email Digest

Retention Email Digest

We have introduced an email digest where admins and other business stakeholders can subscribe to key updates in their Chargebee Retention account.

Subscribers can choose to receive email updates on a daily, weekly, or monthly basis. The first section of the email contains these four metrics and performance compared to the prior period:

  • Number of sessions
  • Deflect rate
  • Number of repurchases
  • Retained revenue

If retained revenue reporting is not enabled, the last two metrics will be replaced with the number of saves and saved revenue. If revenue reporting is not enabled, then the last metric will be replaced with the number of cancels.

The second section of the email lists the top 3 cancel reasons and change compared to the prior period.

The third section of the email list the top 3 offers, number of views, and accept rate.

You can click Manage Preferences link at the bottom of the email or go directly to the Settings > Setup > Email settings page in the Chargebee Retention app to subscribe, unsubscribe, or change the frequency to receive these emails.

image

If you have any questions on the email digest, please contact retention-support@chargebee.com.

Was this article helpful?