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Product Updates

  • Release Notes

Getting Started Guide

  • Getting Started Guide

Managing Experiences

  • Getting to know the Experience Manager

Reporting

  • Reporting Overview
    • Navigating the Dashboard
    • Understanding the Insights Report
    • Discovering Trends
    • Getting to know Customer Pages
    • Retained Revenue Cohort Report
    • Calculating lost and saved revenue
    • Reporting on Experience/Page Performance
    • Reporting on Offer performance
    • Reporting on Deflection and Save Trends
    • Benchmark Widget on Dashboard
    • Filtering Reports by Audience or Experience
    • Pulse Dashboard Report
    • Retention Email Digest
    • A/B Test in-house vs. Retention using Bypass
    • Lift Report
    • Percent of Cohort Still Paying
    • Reporting on Fields in Customer Pages
    • Tracking Responses to Feedback Offer Modals
    • Reporting on Customers Last Action
    • Cohort vs. Event-Based Reporting
    • Reporting Terms and Definitions
    • Chargebee Retention Key Metrics Definition
    • Exporting Data from Reports
    • Smart Routing (Beta): Machine Learning in Chargebee Retention
    • Voluntary Churn Reports

Chargebee Billing Integration

  • Chargebee Billing Integration Features

Settings and Installation

  • Navigating the Chargebee Retention Settings Page

Integrations

  • Integrations Overview

Starter Churn Insights

  • Starter Churn Insights

Retention Best Practices

  • Testing in Chargebee Retention

Security

  • Chargebee Retention Security Overview
  1. Retention
  3. Reporting
  5. Reporting Overview
  6. Filtering Reports by Audience or Experience
Proactively retain, expand, and grow revenue with Chargebee Growth - the next evolution of Chargebee Retention.Built on top of Chargebee Billing, Growth empowers you to design, experiment, and deploy monetization strategies not just at the moment of cancel but across the entire subscriber lifecycle.Go through ourdocumentationto know more.
  1. Retention
  3. Reporting
  5. Reporting Overview
  6. Filtering Reports by Audience or Experience

Filtering Reports by Audience or Experience

Chargebee Retention allows you to build dynamic Cancel Experiences to deflect and save canceling customers via targeted offer test and personalized cancel pages. Chargebee Retention's reports also allow you to slice and dice your data by the various Audiences and Experiences that you have defined in your Targeting Tab over time.

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This filter applies to all of your in-app Chargebee Retention Reports and lets you filter by both Audiences and Experiences.

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If you switch to Experiences, you will be presented a list of all the pages that you have ever had traffic to in Chargebee Retention.

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Depending upon the date range selected, you may or may not have traffic for a given page. If you select a page and there is no traffic for the current window, try a different date range and you will see data if you select the right date window.

When you are under the Audience view and select an Audience, by default every page within that Audience is also selected. You can deselect individual pages by expanding the view to add or remove them.

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This allows you to view performance of specific pages or sets of pages within and across various audiences. With this level of filtering you can answer any major question you may have about your Chargebee Retention performance by Audiences and Experiences. If you have questions on how to use these filters or need help setting up your targeting, please contact retention-support@chargebee.com.

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