Product Updates
Getting Started
- Overview
- Chargebee Billing Data Centers
- Object Relationship Model
- Developer Resources
- Chargebee Tech Glossary
- Articles and FAQ
Implementing Chargebee
AI in Chargebee
Product Catalog
Subscriptions
Customers
Invoices, Credit Notes and Quotes
Taxes
Hosted Capabilities
- Overview
- Payment Components
- Managing payments with ChargebeeJS
- Mobile-Optimized Hosted Pages
- Articles and FAQ
Site Configuration
- Mandatory Fields
- File Attachments & Comments
- Advanced Filter Options
- Multi-decimal Support
- Configuring Reason Codes
- API Keys
- Time Zone
- Time Machine
- Transfer Configurations
- Articles and FAQ
Reports and Analytics
Integrations
Data Privacy & Security
- Two Factor Authentication
- SAML Single Sign-On
- System for Cross-Domain Identity Management (SCIM)
- EU-GDPR
- Consent Management
- Personal Data Management
- Compliance Certificates
- HIPAA Guidelines
- PCI Recommendations and Integration Types
- Articles and FAQ
Data Operations
Freshdesk
Introduction
Freshdesk is a cloud-based help desk application that helps track and manage customer support tickets, enabling the support teams to resolve customer issues effectively.
Chargebee's plugin for Freshdesk displays subscription information right next to the support ticket, hence, boosting the productivity of your customer support teams by eliminating the need to toggle between browser tabs in search of customer's subscription information.
Learn more about the plugin.
- This plugin is available only on Chargebee's LIVE site
- This plugin is only supported for the US data hosting center users, and not for the EU or AU data hosting center users.
- This plugin is available only in selected plans. To know more, visit Chargebee's Plans and Pricing page
Install Chargebee Plugin
Step 1: Sign up with Freshdesk, if you don't already have an account
Step 2: Visit Freshdesk Marketplace, search for Chargebee and install the plugin
Once the Chargebee plugin is installed in Freshdesk, the widget appears next to the support ticket. It displays the customer's subscription details, payment methods and the number of payment due invoices.
Attention Firefox Users: Please be aware that Chargebee currently supports Freshdesk on Firefox versions up to 93.0. If you are using a newer version of Firefox, you may experience compatibility issues with Freshdesk. We are working on updating our support for the latest version of Firefox. In the meantime, we recommend using an alternative browser, such as Google Chrome, for the best experience with Chargebee and Freshdesk.
FAQ
What happens if a user raises tickets from different email addresses?
If the email used to create the ticket is not found, the domain name (@xyz.com) will be used to display the subscription information in the widget.
Was this article helpful?