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My customers are unable to see specific plans on the portal. Why?

Problem Statement

Your customers cannot see specific plans on the customer portal.

Related Scenarios

  • Restrict plans from the customer portal
  • Disable drop-in script
  • My users cannot change the subscription plan even after "Allow customers to change plans" is enabled

Solution

Your customers won't be able to view Plans in their portal in two cases:

Case 1: If the option is Disabled in "Display in Customer portal" under "Hosted Pages & Customer Portal" at Plan level while creating a Plan

Plan edit page with Hosted Pages & Customer Portal section
1.  To enable this, Go to Plans > Select the plan that you want to Display in Customer portal > Edit Plan 
    
2.   Scroll down to Hosted Page & Customer Portal and select Display in Customer Portal.

Case 2: If you have enabled "Allow customers to access checkout via API only", this option will disable the Hosted Page & Customer Portal section under Plans.

Checkout and Self serve portal settings with Allow customers to access checkout via API only
1.  To disable this Go to, Configure Chargebee > Checkout and Self serve portal > Disable "Allow customers to access checkout via API only and Publish.
    
2.  You will now be able to view the Hosted Page & Customer Portal section under Plans.
Plan page with Display in Customer Portal option
3.  Select Display in Customer Portal and Update Plan

Note

Make sure you enable "Allow customers to access checkout via API only" after you create a plan and assign your API flow, since the drop-in script function gets disabled instantly.

Related Articles

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