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Getting Started

  • Overview
  • Installation Guide

Plays

  • Overview
  • Managing Plays

Offers

  • In-app Offers
  • Pricing Tables

Experiences

  • Branding
  • Cancel Pages
  • Loss Aversion Cards
  • Survey Reasons
  • Redirect Pages

People

  • Managing Audiences
  1. Growth
  3. Experiences
  4. Redirect Pages
Chargebee Retention is now part of Chargebee Growth.New customers can find everything you need in Chargebee Growth documentation.Existing Chargebee Retention customers can continue to access the legacy Chargebee Retention documentationhere.
  1. Growth
  3. Experiences
  4. Redirect Pages

Overview

Chargebee Growth allows you to present your customers with a confirmation page when they complete a retention session as a way to confirm that the user has cancelled their subscription and/or accepted an offer. This page allows you to present a custom and branded message after a user clicks on a URL button destination that lets them know about the terms of their cancellation or offer, and gives them an option to return to their account.

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Managing your Redirect Pages

To create/manage your Redirect pages, follow the steps below:

  1. Navigate to Experiences > Redirect Pages.
  2. You can select the Default page and edit or click New Page to create a new page.
  3. The editor allows you to configure the various aspects of this page and customize the messaging, and buttons as you see fit.
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  1. Once you’re done, click Publish.
  2. Navigate to Experiences > Pages. Select a page, click Page Settings > Button Configurations and assign the redirect page to your preferred button.
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This will route the subscribers from this Experience to the specified Redirect page.

Note

If you are using URL redirects to process cancels, this page is not recommended because the cancel url will have to be moved to the confirmation page button, which could lead to user friction. This page works best if you are a billing integrated customer or are processing cancels via webhook or email.

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