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Getting Started

  • Overview
  • Installation Guide

Use Cases

  • Acquisition
  • Expansion

Plays

  • Overview
  • Managing Plays

Offers

  • In-app Offers
  • Pricing Tables

Experiences

  • Branding
  • Cancel Pages
  • Loss Aversion Cards
  • Survey Reasons
  • Redirect Pages

People

  • Managing Audiences

Reports & Analytics

  • Key Metrics Glossary
  • Dashboards & Trends
  • Cancel Insights
  • Offer Performance Report
  • Experience Performance Report
  • Lift Report
  • Displaying Revenue in Reports
  • Removing test sessions from Reports

Settings

  • Navigating the Settings page
  • Setting up a Custom Domain
  • Setting up Save & Cancel Return URLs
  • Activity Log and Error Reporting

Managing your Account

  • Growth Admin User Role
  • Managing your Team
  • Managing Teams to Control App Access
  1. Growth
  3. Reports & Analytics
  4. Removing test sessions from Reports
Chargebee Retention is now part of Chargebee Growth.New customers can find everything you need in Chargebee Growth documentation.Existing Chargebee Retention customers can continue to access the legacy Chargebee Retention documentationhere.
  1. Growth
  3. Reports & Analytics
  4. Removing test sessions from Reports

Removing test sessions from reporting

When you set up and test your Chargebee Growth cancel experience, test sessions appear in your dashboard within minutes. Before you go live, you can exclude specific domains or individual email addresses from reporting, so that your data reflects only real customer activity.

To set this up, go to Settings > Users > Restricted Domains & Emails > Manage.

Restricted Domains & Emails option on the Users page in Chargebee Growth

How exclusions work

Excluding a domain or email address removes all associated sessions from your Growth dashboard and reports. It does not affect any other functionality. Precancel requests, webhooks, alerts, targeting, and billing updates all continue to operate normally.

How restricted domains work

Restricting a domain removes the sessions of every user at that domain from your reports.

Use this to exclude all internal test sessions at once by adding your company domain or staging domain.

For example, if acme.com is restricted, sessions from joe@acme.com, jane@acme.com, and any other acme.com user are excluded from reporting. Those users can still run cancel sessions without affecting your dashboard data.

How restricted emails work

Restricting an email address removes the sessions for that specific user only.

For example, if johndoe@acme.com is restricted, only sessions from that address are excluded. Other users at the same domain are still reflected in reporting.

Managing restricted domains and emails

Restricted domains and emails management in Chargebee Growth

Adding a restricted domain

  1. Go to Settings > Users.
  2. Under Restricted Domains & Emails, click Manage.
  3. Under Restricted domains, enter the domain name, for example, acme.com.
  4. Click Add domain.
  5. Click Save changes.

Adding a restricted email

  1. Go to Settings > Users.
  2. Under Restricted Domains & Emails, click Manage.
  3. Under Restricted emails, enter the email address, for example, johndoe@acme.com.
  4. Click Add email.
  5. Click Save changes.

Removing a restriction

Click the delete icon next to any domain or email entry to remove it, and then click Save changes.

Updating restrictions at any time

You can add or remove restricted domains and emails at any time. If you began testing before you set up your exclusions, add the relevant domains or emails now. Excluded records are removed from reports within 24 hours of saving your changes.

For questions or support, contact growth-support@chargebee.com.

See also

  • Managing your team in Chargebee Growth
  • Growth admin user role

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