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Product Updates

  • Release Notes

Getting Started Guide

  • Getting Started Guide
    • Essentials Trial FAQ
    • Getting to know the Experience Manager
    • Chargebee Retention Category & Reasons
    • Editing Your Cancel Page
    • Edit your Cancel Page Template
    • Chargebee Retention Glossary
    • Retention Workflow Session Fees

Managing Experiences

  • Getting to know the Experience Manager

Reporting

  • Reporting Overview

Chargebee Billing Integration

  • Chargebee Billing Integration Features

Settings and Installation

  • Navigating the Chargebee Retention Settings Page

Integrations

  • Integrations Overview

Starter Churn Insights

  • Starter Churn Insights

Retention Best Practices

  • Testing in Chargebee Retention

Security

  • Chargebee Retention Security Overview
  1. Retention
  3. Managing Experiences
  5. Getting to know the Experience Manager
  6. Avoiding Repeat Offer Accepts with Max Redemptions Settings
Proactively retain, expand, and grow revenue with Chargebee Growth - the next evolution of Chargebee Retention.Built on top of Chargebee Billing, Growth empowers you to design, experiment, and deploy monetization strategies not just at the moment of cancel but across the entire subscriber lifecycle.Go through ourdocumentationto know more.
  1. Retention
  3. Managing Experiences
  5. Getting to know the Experience Manager
  6. Avoiding Repeat Offer Accepts with Max Redemptions Settings

Avoiding Repeat Offer Accepts with Max Redemptions Settings

One of the common questions we are asked about when customers are starting out their Offer Testing journey with Chargebee Retention is how we prevent users from "abusing offers." The answer to this question lies in our Max Redemptions setting that can be enabled per offer. When enabled, this setting will limit the number of times a user can accept a certain Offer in Chargebee Retention. To configure this setting, open any Offer in Chargebee Retention and go to the "Maximum Redemptions" field.

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This field will default to "Unlimited" when a new offer is created. If you select a number between 1-5, we will update this Offer so that it can only be accepted by the user that many times.

Once the limit has been exceeded, we will restrict the Offer from being accepted by the end user. In the case where a user returns to the cancel page after an initial session with the Offer Accept, we will either grey out this offer (if it is Loss Aversion Card) or we will restrict it from being presented all together (if it is a modal offer). If the user hits the back button immediately after taking this offer, we will restrict the Offer from being processed a second time. If you have any questions on how Max Redemptions work in Chargebee Retention, please contact retention-support@chargebee.com.

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