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Product Updates

  • Release Notes

Getting Started Guide

  • Getting Started Guide
    • Essentials Trial FAQ
    • Getting to know the Experience Manager
    • Chargebee Retention Category & Reasons
    • Editing Your Cancel Page
    • Edit your Cancel Page Template
    • Chargebee Retention Glossary
    • Retention Workflow Session Fees

Managing Experiences

  • Getting to know the Experience Manager

Reporting

  • Reporting Overview

Chargebee Billing Integration

  • Chargebee Billing Integration Features

Settings and Installation

  • Navigating the Chargebee Retention Settings Page

Integrations

  • Integrations Overview

Starter Churn Insights

  • Starter Churn Insights

Retention Best Practices

  • Testing in Chargebee Retention

Security

  • Chargebee Retention Security Overview
  1. Retention
  3. Managing Experiences
  5. Getting to know the Experience Manager
  6. Drilldown Feedback Offer Layout
Proactively retain, expand, and grow revenue with Chargebee Growth - the next evolution of Chargebee Retention.Built on top of Chargebee Billing, Growth empowers you to design, experiment, and deploy monetization strategies not just at the moment of cancel but across the entire subscriber lifecycle.Go through ourdocumentationto know more.
  1. Retention
  3. Managing Experiences
  5. Getting to know the Experience Manager
  6. Drilldown Feedback Offer Layout

Drilldown Feedback Offer Layout

The Drilldown offer layout allows you to capture additional information from users who select certain cancel reasons.

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With this Offer Layout and Action, you can create an additional single-choice question to ask customers when they select certain cancel reasons. Customers will use this Offer to try and gather additional feedback around things like product or service complaints. To do so, create a Customer Feedback Offer and then navigate to the Design Tab to select the Feedback Layout. You can make this feedback offer a required step by hiding the "x" button to dismiss the offer modal.

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You also can add this modal as an additional modal after an Offer button via the Offer accept state tab in the Offer editor. If you choose this option, we will present this Feedback modal after the user selects the offer button.

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You can find the results of these modals in the Customers Tab by adding the column Drilldown modal feedback.

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If you have any further questions about this feedback Offer or how to use it, please contact retention-support@chragebee.com.

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