I am unable to access some feature in Entitlement.

Scope

I am unable to edit features.

I am unable to override entitlement items

I don't have the option to override entitlements on subscription

I don't have the option to change or delete entitlement on subscription

I cannot create a feature - Entitlement.

Summary

Based on your role in Chargebee, you can perform various operations on the entitlements. Since entitlements directly impact the end-user, there is a need to limit access to who can view and make changes to it.

Solution

Given below is a table that lists out the possible roles and their permissions.

Roles	Create Features	Edit Features	Change Item Entitlements	Override Entitlements on Subscriptions	Change/Delete Entitlements on Subscriptions	View Entitlements
Admin
Sales Agent
Customer Support
Sales Manager
Tech Support
Analyst
Finance Executive