What is entitlement in Chargebee? How to configure it in Chargebee?

Problem Statement

This article explains what entitlements are in Chargebee, when to configure them, and how to set up a basic entitlement workflow.

Solution

What is entitlement?

Entitlements are the set of privileges that define to what extent or how much an application user can access or use its features.

In Chargebee, entitlements are the system of features that different customers can access based on the products they have subscribed to. Chargebee provides a UI to allocate and manage these privileges using Features.

When should you configure entitlements?

Configure entitlements if you want to:

• Ensure users only access features they are entitled to
• Understand which features drive value and revenue
• Unlock revenue from upgrades and renewals
• Reduce churn by cross-selling or upgrading based on customer expectations

Example: A news site might give a Basic plan 10 articles and 5 videos per month, and a Premium plan unrestricted access to articles and videos.

How to set up an entitlement workflow

1. Create Features
2. Add product entitlements for those features
3. Activate Features