Product Updates
Getting Started
- Overview
- Chargebee Billing Data Centers
- Object Relationship Model
- Developer Resources
- Chargebee Tech Glossary
- Articles and FAQ
Implementing Chargebee
AI in Chargebee
Product Catalog
Subscriptions
Customers
Invoices, Credit Notes and Quotes
Taxes
Hosted Capabilities
- Overview
- Payment Components
- Managing payments with ChargebeeJS
- Mobile-Optimized Hosted Pages
- Articles and FAQ
Site Configuration
- Mandatory Fields
- File Attachments & Comments
- Advanced Filter Options
- Multi-decimal Support
- Configuring Reason Codes
- API Keys
- Time Zone
- Time Machine
- Transfer Configurations
- Articles and FAQ
Reports and Analytics
Integrations
Data Privacy & Security
- Two Factor Authentication
- SAML Single Sign-On
- System for Cross-Domain Identity Management (SCIM)
- EU-GDPR
- Consent Management
- Personal Data Management
- Compliance Certificates
- HIPAA Guidelines
- PCI Recommendations and Integration Types
- Articles and FAQ
Data Operations
How to contact Chargebee's support team
Problem Statement
This article explains where to find help and how to contact Chargebee Support.
Solution
You can get help from Chargebee in the Chargebee app (when logged in) or from the documentation. Use Chargebee Copilot for docs and FAQs; you can also ask Copilot to connect you with the support team.
Chargebee Copilot in-app:
Click Need Help? (bottom left in the menu) to access:
- Chargebee Copilot – AI assistant linked to product docs and FAQs.
- Help documentation – Documentation and FAQs for Chargebee features.
- API Reference – API docs and tutorials.
- Live chat support (paid plans only).
- Request a callback (paid plans only).
- Phone support (paid plans only).
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