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  1. Billing
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  3. Subscriptions
  5. Articles and FAQ
  6. Events & Webhooks

How to get notified of my customer's subscription renewal events in Chargebee?

Problem Statement

This article explains how to get notified when a customer's subscription renews (for example, to update a PO number or trigger other actions).

Solution

You can get notified of subscription renewals in two ways: webhooks or subscription renewal reminder emails.

Method 1: Webhooks

Configure webhooks to listen for subscription-related events. See How to be notified of only certain events using webhooks for setup.

Method 2: Subscription renewal reminder emails

Add your email as CC or BCC when you set up Subscription Renewal Reminders under Settings > Configure Chargebee > Email notifications. You will receive the reminder along with your customers (n) days before their renewal.

Note

You can use Email segmentation to notify only specific customer segments.

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Related Articles

How to retrieve a coupon Id from the subscription_created webhook event?
Where to find subscription event logs in Chargebee?
How do I get the subscription id from web-hooks during cancel subscription.

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