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Getting Started

  • Overview
  • Installation Guide

Use Cases

  • Acquisition
  • Expansion
  • Retention
    • Deflect cancellations with a personalized cancel experience
    • Retain cancelling subscribers with targeted offers
    • Proactively retain at-risk subscribers using AI churn scores

Plays

  • Overview
  • Managing Plays

Renewal Optimization

  • Overview
  • Managing Renewal Optimizations

Offers

  • In-app Offers
  • Pricing Tables

Experiences

  • Branding
  • Cancel Pages
  • Loss Aversion Cards
  • Survey Reasons
  • Redirect Pages

People

  • Managing Audiences

Reports & Analytics

  • Key Metrics Glossary
  • Dashboards & Trends
  • Cancel Insights
  • Offer Performance Report
  • Experience Performance Report
  • Retained Revenue Cohort Report
  • Lift Report
  • Displaying Revenue in Reports
  • Removing test sessions from Reports

Settings

  • Navigating the Settings page
  • Languages and Translations
  • Setting up a Custom Domain
  • Setting up Save & Cancel Return URLs
  • Activity Log and Error Reporting

Managing your Account

  • Growth Admin User Role
  • Managing your Team
  • Managing Teams to Control App Access

Integrations

  • Slack
  • Salesforce
  • Segment.com
  • Recharge
  1. Growth
  3. Use Cases
  4. Retention
Chargebee Retention is now part of Chargebee Growth.New customers can find everything you need in Chargebee Growth documentation.Existing Chargebee Retention customers can continue to access the legacy Chargebee Retention documentationhere.
  1. Growth
  3. Use Cases
  4. Retention

Retention

Retention use cases help you reduce churn by intervening at the moments subscribers are most likely to leave. They cover the save funnel at cancellation, when a subscriber has already clicked cancel, and proactive outreach to subscribers who have not clicked cancel yet.

The tutorials below are end-to-end examples of how to put this into practice with cancel pages, offers, and plays. You can build a branded Cancel Page that captures why subscribers leave and reminds them of the value they would lose, attach discount, pause, and plan-downgrade offers to the reasons they select, or reach high churn-risk subscribers with an in-app offer before they cancel.

Deflect cancellations with a personalized cancel experience➔

Retain cancelling subscribers with targeted offers➔

Proactively retain at-risk subscribers using AI churn scores➔

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