Growth brings along with it more payment disputes and more time and effort spent in manual tracking. Reclaim your team’s time by adding chargebacks automatically into your customer record. Chargebee listens to your gateway for chargebacks and keeps your billing records up-to-date, real-time. What's more, is you can mark disputed invoices as unpaid and email your customer from within to reconsider the dispute.
Would you issue a credit note to acknowledge a dispute or change the invoice status to unpaid while you follow up with the customer to understand what went wrong? Have your pick. Either way, your billing system will accurately reflect Account Receivables helping your finance team reconcile and close books faster.
The last thing you want to do with a customer who raised a chargeback is to charge their card again. Chargebee lets you take timely actions to keep the customer’s faith while you figure out what led to the dispute. Provide your customer with the option to retry their payment if they want to reconsider the dispute or have mistakenly raised it. Set up rules to pause or cancel subscriptions immediately or at the end of the billing term while keeping the customer informed of your processes.
Without adequate checks and balances, chargebacks can lead to all kinds of risks, including higher processing fees, stifled cash flow, and the worst, having your account closed. Most chargebacks come from customers who have already raised a dispute before. Chargebee enables you to automatically make decisions on chargebacks, thereby allowing you to de-risk your business from future payment disputes.