What happens to an invoice in Netsuite after it gets voided in Chargebee?

Problem Statement

You want to know how voiding an invoice in Chargebee affects the corresponding invoice and payment in NetSuite (unpaid vs paid/partially paid).

Solution

Unpaid invoice voided: The void is synced to NetSuite on the first sync attempt. The invoice in NetSuite is updated to reflect the void.

Paid or partially paid invoice voided: In Chargebee you must refund the payment first, then void the invoice. Sync order is the reverse of creation (invoice then payment). So when a paid invoice is voided:

• First sync: The payment (transaction) in NetSuite is updated; the invoice sync fails.
• Second sync: The invoice sync succeeds.

Allow the second sync to complete so both the payment and invoice in NetSuite match the voided state in Chargebee.