Why is the discount item not calculated correctly? - NetSuite

Problem Statement

Why are discount items not being calculated correctly when syncing invoices from Chargebee to NetSuite?

Solution

Discount items in NetSuite must not have a rate associated with them. If the discount item has a rate, it will cause incorrect calculations. Create a new form for discount items without the rate field and use that form in NetSuite.

Steps to Set It Up

1. In NetSuite, go to List > Accounting > Items and open the Discount Item.
2. Check that the discount item does not have a rate associated with it.

3. If the rate field is present, create a new form for discount items and remove the rate field:
   • Go to Customization > Forms > Transaction Forms.
   • Create a new form for discount items.
   • Remove the rate field from the form.

4. Use the new form to create a discount item and note the internal ID.
5. Share the internal ID of the discount item with Chargebee support to map it in Chargebee.