Docs

Log in to read the version of docs relevant to your site, or use the dropdown versions

Funding Your Refund and Chargeback Reserve

Refund or Chargeback Reserve is a dedicated pool of funds used to process customer refunds and cover potential chargebacks. Maintaining a sufficient balance in this reserve is essential to ensure uninterrupted refund processing. If the reserve balance reaches zero, you will be unable to process refunds, and you will receive an error message when attempting to do so.

Note

Topping up your refund reserve will take up to three days after initiation (Standard ACH/SEPA debit time to settle). Always plan ahead to avoid disruption on your refund reserve.

Why Maintaining a Reserve is Important

Seamless Customer Experience

Ensuring your reserve is adequately funded helps prevent refund delays, improving your customer satisfaction.

Avoid Processing Errors

An empty reserve triggers an error message and prevents refund transactions from completing successfully.

This article provides step-by-step instructions for adding funds to your Refund or Chargeback Reserve using the Chargebee Embedded Payments back-office portal.

Funding Your Refund or Chargeback Reserve

Follow these steps to add funds to your reserve:

Step 1: Access the Chargebee Embedded Payments Dashboard

  • Log in to your Chargebee Embedded Payments> Dashboard.

  • Navigate to the Deposits section in the left-hand menu.

  • Locate the Reserve Balance section. If your balance is low or at zero, click Add Funds.

Step 2: Select a Bank Account

  • On the Add Funds screen, choose a previously used bank account or add a new one.
  • Funds will be debited via Direct Debit:
    • ACH (United States)
    • SEPA (Europe)
    • BACS (United Kingdom)

Note

Direct Debit transactions may take up to three business days. You can monitor the transaction status via the portal.

  • If adding a new bank account, enter the required details and click Add.

Step 3: Enter the Funding Amount

  • Specify the amount to add to the Refund and/or Chargeback reserves. Both amounts will be processed as a single ACH transfer.
  • Click Next to proceed.

Step 4: Review and Confirm

  • Carefully review the entered details. If any information is incorrect, you can modify it before confirming.
  • Click Confirm to finalize the transaction.

Step 5: Transaction Initiation

  • A confirmation message appears, indicating the transaction has been initiated.
  • The updated reserve balance will be displayed once the funds are received.

Was this article helpful?