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Refund or Chargeback Reserve is a dedicated pool of funds used to process customer refunds and cover potential chargebacks. Maintaining a sufficient balance in this reserve is essential to ensure uninterrupted refund processing. If the reserve balance reaches zero, you will be unable to process refunds and will receive an error message when attempting to do so.
Note:
Topping up your refund reserve may take up to three business days after initiation (standard ACH/SEPA debit settlement time). Always plan ahead to avoid disruption to your refund reserve.
Ensuring your reserve is adequately funded helps prevent refund delays and improves customer satisfaction.
An empty reserve triggers an error message and prevents refund transactions from completing successfully.
This article provides step-by-step instructions for adding funds to your Refund or Chargeback Reserve using the Chargebee Embedded Payments back-office portal.
Follow these steps to add funds to your reserve:
Step 1: Access the Chargebee Embedded Payments dashboard
Step 2: Select a Bank Account
Note:
Direct Debit transactions may take up to three business days. You can monitor the transaction status via the portal.
Step 3: Enter the Funding Amount
Step 4: Review and confirm
Step 5: Transaction initiation
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