Your AR Team Shouldn’t Spend Hours Every Week Answering “Where’s My Invoice?”

Chargebee customers can now use Paraglide AI agents to automate accounts receivable conversations, handle billing inquiries, and reduce DSO in as few as two weeks.

Your AR team spends hours each week on work that’s not directly collecting payments.

They’re answering the same questions repeatedly: “Can you resend my invoice?” “Which PO number do you have on file?” “I thought I already paid this?” “This line item looks incorrect. Can you explain?”

Every reply takes time, energy, and action: they need to find the invoice in your billing system. Draft a response. Send it. Log the interaction. Set a reminder to follow up if payment isn’t received.

With high invoice volumes, manual work can eat away at your AR team’s capacity. Their time shouldn’t be spent on conversations rather than strategic collections.

For straightforward payment scenarios where customers just need a reminder or a retry, Chargebee Billing automates collections brilliantly.

But not all collection activity is so straightforward, and the two-way conversations—where customers need clarification, have disputes, or require personalized support before they’ll release payment—often live in your team’s inbox, not your billing workflow. What happens when your team is stuck managing email threads? Payment blockers accumulate. Follow-ups can slip through the cracks. Invoices age, and your Days Sales Outstanding (DSO) creeps up.

Chargebee + Paraglide: How AI agents automate complex billing conversations and collections

Chargebee now integrates with Paraglide to automate complex, two-way AR conversations with customers.

Chargebee Billing manages your subscription billing, invoicing, payments, tax compliance, and automated collections workflows, sending payment reminders and retrying failed transactions automatically.

Paraglide handles the conversations that happen once customers respond. It connects directly to your Chargebee billing data, email inbox, and CRM, deploying two AI agents to manage conversational AR:

Billing Support Agent (inbound)

The Billing Support Agent responds to customer inquiries within existing email threads, pulling data directly from Chargebee.

When a customer emails, “I can’t find the December invoice. Can you resend it?” the agent retrieves the invoice from Chargebee, sends it with a personalized note, and logs the interaction.

The agent also captures promise-to-pay commitments, collects missing PO numbers, and syncs updated billing information back into Chargebee. It answers balance inquiries using Chargebee data and escalates complex situations to your AR team with full context.

Collection Agent (outbound)

The Collection Agent sends personalized payment reminders and follow-ups based on account behavior and overdue status, working in parallel with Chargebee’s automated dunning capabilities.

When an invoice goes overdue in Chargebee, the agent sends a personalized reminder based on the customer’s account history. If there’s no response, the agent follows up and can escalate to new contacts where necessary. When a customer replies with a payment commitment, the agent logs it and follows up accordingly. If it detects a bounced email, the agent updates the contact information and reroutes the outreach.

The agent adapts its approach based on account behavior and ensures messages reach the right stakeholders, handling collections-related outreach systematically.

Both agents escalate to your AR team when they detect situations that require human judgment, and they hand off with a complete conversation history.

Lower DSO, reduced bad debt, and 15+ hours saved per week

With Chargebee and Paraglide, finance teams can see:

Lower DSO
Collection workflows operate consistently, without missed follow-ups. Payment blockers are resolved quickly, reducing DSO. Teams often see impact within the first two weeks of deployment.

Significant time savings
AI agents typically handle between 40% and 90% of routine billing inquiries, including invoice requests, payment confirmations, PO collection, and basic follow-ups. This allows your team to focus on strategic collections and accounts that require human attention.

Reduced bad debt
Personalized follow-ups and early intervention prevent invoices from going stale, supporting teams in recovering payments before they become write-offs.

Seamless data flow
Everything syncs back to Chargebee: promise-to-pay dates, updated contact information, conversation history, and payment blockers. Your AR team maintains the current context.

Personalized support at scale
Every customer receives accurate, contextual, and timely responses in their preferred language across 50+ supported languages.