AI-native collections

AR tools track collections.
Chargebee collects them.

A Billing-native Receivables solution for AI-first Finance teams. Chargebee Receivables scores risk, runs reminder sequences, reads every reply, classifies the case, and drafts the resolution.

Suggestive by default, human in the loopKnows the contract, usage, and chargeOne billing record, no separate AR sync
1 Customer disputes2 AI explains the charge3 Promise to pay

What modern AR teams achieve with automated, risk-based collections:

20%More revenue collectedRecovered from offline invoices and failed payments.
50%Collections efficiencyThrough intelligent, risk-based automation.
33%More coverage per controllerEach credit controller manages more accounts.
360°AR visibilityOutstanding, promise-to-pay, and disputes in one view.
WHY WE’RE RETHINKING RECEIVABLES

Most AR tools track collections.
None of them get the job done.

Standalone tools see the invoice total. Chargebee sees what built it

01

Unified Billing + Receivables Solution

Standalone AR tools run on a copy of your billing data: exported, synced, always slightly behind. Receivables works directly on the source. No reconciliation, no lag, no version drift.

02

Knows the contract. Knows the usage. Knows the charge.

A disputed charge gets explained in seconds. The record holds the pricing tiers, the contract terms, every usage event, the proration math, and the day a ramp kicked in.

03

Every conversation, in context.

Chargebee holds the full customer relationship: subscription history, payment behavior, usage patterns. Every collections conversation starts with that context before the first reply goes out.

The shift

Go from tracking collections
to closing them.

Spreadsheet and rule-based AR
AI-native Receivables
A human reads the queue and decides who to chase.
Scored by risk, prioritized automatically.
Reminders fire on fixed rules, the same for everyone.
Cadence adapts to each customer.
Cases sit untouched until a person has time to work them.
Every case worked the moment it qualifies.
Disputes live in email threads and notes.
Each dispute, one case with full history.
AI built in

Run AI on the billing record, not alongside it.

Receivables builds AI into the record that quotes, bills, and recognizes revenue. It reads the full context and works each overdue account, with you in control of how much runs on its own.

Risk & SegmentationScore · prioritizeOutreach & RemindersRemind · escalateDispute & ReconcileResolve · reconcileAIBUILT INONE BILLING RECORD
You stay in control

Control how much Receivables
acts on its own.

Receivables never acts behind your back. It proposes the next step and waits for a collector, until you decide a segment is safe to run on its own.

Suggestive mode

Receivables proposes. A collector approves.

It recommends the next action on a case, drafts the message, and waits. The collector reviews, edits, and approves. Nothing goes out without a human hand on it.

Receivablesdrafts actionApproveCollectorsends it
Autonomous mode

You assign the segment. Receivables runs it.

For the segments and actions you trust, hand the work to Receivables. It sends reminders, escalates, and reconciles on its own. You grant autonomy case by case, so the team controls exactly what runs unsupervised.

Youassign segmentReceivablesactsCaseresolved
Inside Receivables

Cover every collections job with one system.

One place to work the case, decide who to chase, track where every invoice stands, and run outreach. Receivables does each on the same billing record.

1Works the case

Receivables proposes. Your collector approves.

Receivables reads the overdue case, identifies the situation, and drafts the next action. A collector reviews and applies it in one click, or lets it run the case on its own.

receivables · conversationsAI · live on the record
Re: Invoice overdue, IN-0001IN-0001$245,000
AIAI Assist01 Jun, 05:30
I identified this thread as a promise-to-pay request for 20 Apr. Based on the request, here is a suggested action to apply on the fly.
AI suggested actions
Set type as Request
Set category as Promise to pay
Applied by Emma Collins
Promise to pay skill triggered by system · processed 6 steps
AIAI Assist02 Jun, 05:30
Promise-to-pay skill executed. Customer commitment validated under policy. Recommended: update the promise date, pause reminders, and send an acknowledgment.
Suggested actions
Record promise to pay: 2026-04-25
Send acknowledgment email: draft ready
2Prioritizes the queue

Every overdue account, scored and owned.

The queue segments customers by risk and ageing, assigns an owner, and surfaces what to work next. Each row carries the live billing context behind it.

receivables · collector queuelive on the record
CustomersInvoicesTasksConversations
Due today7tasks$612,300
Follow-ups due12tasks
Promises to confirm3tasks
Pre-cancel calls2tasks
Disputes to review4tasks
Next taskCustomerDuePriorityOwnerMode
Review dispute replyRamTech SolutionsOverdueHighNBNoah BennettNeeds approval
Confirm promise to payAllwave IndustriesTodayHighSMSofia MartinezNeeds approval
Send follow-up emailApex DynamicsTodayHighAMArjun MehtaAuto-send
Call before auto-cancelCrestline DigitalTomorrowMediumLPLiam ParkerNeeds approval
Send final noticeBeta CorpIn 2 daysMediumAMArjun MehtaAuto-send
3Tracks every invoice

See reminder status next to subscription state.

Every overdue invoice shows its subscription status and where its reminder sequence stands. Receivables knows a cancelled subscription needs a different touch than an active one.

receivables · invoiceslive on the record
CustomersInvoicesTasksConversations
All outstanding41invoices
Overdue39invoices
CustomerOverdue amountSubscriptionDays overdueCollection ownerSequence reminder status
Autumn Inc$245,000Cancelled14 daysAMArjun Mehta2 active
RamTech Solutions$200,000Cancelled458 daysNBNoah Bennett2 active
StillBuilding Inc$172,000Paused17 daysNBNoah Bennett
Precise Systems$138,000Cancelled4 daysSMSofia Martinez3 of 4 emails left
NovaBridge Corp$215,000Active7 daysSMSofia MartinezStopped
4Runs the outreach

Build the segment, then run the cadence.

Sequences run on conditions only the billing record can answer: auto-collection state, invoice status, card expiry, subscription state. Set the segment, then the reminder cadence runs around each invoice's due date.

receivables · new reminder sequence
1Segment
2Email sequence
3Settings
Conditions
Set the conditions that decide when this sequence applies. For example, invoice amount is more than 2000.
WhenCustomer › Auto CollectionisOFF
AndInvoice › StatusincludesPayment Due, Not Paid
AndSelect property Operator Value
+ Add condition
Conditions read from the billing recordCustomer › Auto CollectionInvoice › StatusPayment Method about to expireSubscription stateCustomer › VAT NumberCurrencyOutstandingChannel
receivables · new reminder sequence
1Segment
2Email sequence
3Settings
Email actions
Each reminder fires automatically against the invoice's due date.
Before due
−10
Payment Reminder10 days before due date · primary contact
Due date
0
Payment ReminderOn the due date · primary contact
After due
+14
Overdue Notice14 days after due date · primary contact
+45
Final Overdue Notice45 days after due date · primary contact
Receivables over MCP

Query collections from any AI client.

Receivables runs on the billing record, so the Chargebee MCP server surfaces unpaid invoices and transaction failure histories. Ask about AR from Claude, Cursor, or ChatGPT, and act on what comes back.

>Show every payment failure in the last 60 days. Group by failure type and flag repeat offenders.
>Which accounts are in dunning, and which are most likely to recover?
>How long does each customer take to pay an invoice, and what is our DSO?
>Which customers have a failed payment but are still active before auto-cancel?
ClaudeCursorChatGPTClaude Code
ArtifactUnpaid Invoices, Risk-Ranked
>Give me a collections call list, ordered by risk.
Scored on payment history, dunning state, and subscription health. Not just dollar size.
1Apex Dynamics109 days overdue · in dunning$220,000High risk
2Crestline Digital19 days overdue · card expired$156,000High risk
3Allwave Industries137 days overdue · partial promise$194,300Medium
4Beta Corp74 days overdue · first reminder$130,000Low
Note: Beta Corp owes less than Crestline, but ranks lower. Recent payment, healthy subscription.
Part of quote to revenue

The complete quote to revenue suite.

Receivables is not a standalone AR tool you feed with exports. It is a collections layer that runs on the same record Chargebee quotes, bills, and recognizes revenue on. It connects to your ERP, CRM, and accounting systems for one source of truth across the invoice-to-cash cycle.

CPQ

Turn a signed quote into the subscription and invoice that flow downstream to collections.

  • Configure, price, and approve a deal in one flow.
  • The signed quote becomes the billing record itself.
Starts the same record
Explore CPQ →
Billing

Meter usage, charge any pricing model, and produce the invoices Receivables then collects on.

  • Usage, seats, credits, and hybrid models on one invoice.
  • Dunning and auto-collection state Receivables reads directly.
Produces the invoice, no handoff
Explore Billing →
Revenue Recognition

Recognize revenue from the same billing events Receivables collects against, audit-ready.

  • ASC 606 and IFRS 15 schedules, automated at close.
  • Multi-entity and multi-currency, on the same record.
Recognizes the same events
Explore RevRec →
Proof

Collect more. Chase less.

40%
reduction in receivables since adopting Chargebee.
Internal AR queries3–4 per week, down to zero.
By simplifying complex billing, Chargebee enables our team to focus on our strategic priorities, driving business growth without billing complexity slowing us down.
Caleb HillCaleb HillCFO, Codat →

Business data API provider, trusted by JP Morgan, Brex, Fiserv, Plaid, and Shopify.

Common questions

See answers before the question arrives.

What is Chargebee Receivables?
Chargebee Receivables is an AI-native accounts receivable and collections platform. Built-in AI segments customers by risk, automates reminders and dunning, resolves disputes, and reconciles payments on the same billing record. Collections run without a separate AR system.
How is AI-native collections different from AR automation tools?
AR tools give a human dashboards, reminder rules, and queues, then leave the work to a person. Receivables works each case with AI. It classifies the reply and drafts the resolution. A collector applies it in one click, or lets Receivables run where you allow it.
Does Receivables run on the same data as billing?
Yes. Receivables reads the same billing record Chargebee invoices and recognizes revenue on. Receivables already has the full invoice, payment, and dispute history in context, with no import and no sync.
What can Receivables do automatically?
Receivables segments customers by risk and payment behavior. It schedules reminders before and after the due date, escalates overdue cases, sends outreach over email and SMS, tracks promise-to-pay, and flags disputes.
Can I keep a human in the loop?
Yes. Receivables runs in suggestive mode by default, proposing the next action for a collector to approve. You grant autonomy case by case, so the team controls exactly what runs without review.
What results do teams see with Receivables?
Teams collect up to 20% more revenue, improve collections efficiency by up to 50%, and increase coverage per credit controller by 33%. Static spreadsheets give way to a live collector queue.
Does Receivables integrate with my ERP and CRM?
Yes. Receivables connects to your ERP, CRM, and accounting systems for a single source of truth across the invoice-to-cash cycle, including NetSuite, Salesforce, and QuickBooks.
Is Receivables available now, and how do I get early access?
Early access is open now. Book a demo and the team will set you up on your own billing record, with onboarding support throughout.

Stop chasing invoices.
Let Chargebee collect.

See how AI-native collections run on your billing record, with a human in the loop exactly where you want one.

Up to 20% more revenue collected · 50% efficiency gain · 360° AR visibility · One billing record