Getting Started

Building Blocks

Subscription Features

Localization

Invoices

Credits

Billing Features

Taxes

Payment Methods

Direct Debit Payments

Configuring Gateways

Fraud Management

Hosted Pages

Attach Additional Data

Migration

Open Source Resources

Other Features

API Integration

Third Party Integrations

Direct Debit Payments: An Overview 

Along with card payments, you can accept payments via direct debit on Chargebee. Direct Debit payments are initiated by the merchant and made directly from a customer's bank account. They are usually processed through a network of financial institutions - the ACH Network in the US, Bacs in the UK and SEPA in Europe, to name a few.

Direct Debit payments have been praised for their convenience, security and automatability. Here is an overview of what Chargebee can do for you if you want to accept direct debit payments directly from your customers' bank accounts.

Direct Debit Payments in the United States 

Direct Debit payments in the United States are processed through the Automated Clearing House (ACH) network  , comprised of over ten thousand financial institutions across the US. Chargebee supports ACH payments via Stripe and Authorize.Net .

Consider the following before you choose ACH as your payment solution:

  • Chargebee doesn't support ACH as a payment method option on checkout. However, it does appear on Chargebee's Customer Portal and Payment Method hosted pages.

  • The settlement timeline for ACH payments is much longer compared to card payments. While card payments are settled in two to three days, ACH payments take between five and fifteen days depending on the gateway.

  • Direct Debit via ACH is only supported on hosted pages (other than the checkout page) when used with the Minimal, Elegant or Inspire themes. It does not work with Chargebee's Rhapsody theme.

  • Direct Debit via ACH is not supported with v1 (version one) of Chargebee's Hosted Pages.

  • Since the ACH network is comprised of banks only in the US, USD is the only supported currency.

Direct Debit Payments in the UK and Europe 

Direct Debit payments in the UK, Eurozone and Sweden are processed via specific direct debit networks in each respective region: UK direct debit payments are processed through Bacs (Bacs Payment Schemes limited)  , direct debit payments in the Eurozone via SEPA (The Single Euro Payments Area)  , and direct debit payments in Sweden via Autogiro. Chargebee supports direct debit payments via these networks with GoCardless - an online direct debit provider based in the UK.

Consider the following before you choose direct debit via GoCardless as your payment solution:

  • Chargebee doesn't support ACH as a payment method option on checkout. However, it does appear on Chargebee's Customer Portal and Payment Method hosted pages.

  • The settlement timeline for direct debit payments is longer compared to card payments. While card payments are settled in a day or two, direct payments take between three to five depending on whether a mandate needs to be created.

  • Direct Debit via GoCardless is not supported on Chargebee's hosted pages.

  • GoCardless, working with direct debits networks in the UK, Eurozone and Sweden, supports only three currencies: GBP, EUR and SEK.

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