How to enable direct debit payment option for a customer?

Problem Statement

You want to know how to enable direct debit payment option for a customer.

Scope

Direct debit is not supported for this customer, using SEPA

I'm unable to add SEPA Direct debit payment via Chargebee UI.

Why am I unable to add SEPA Direct debit payment method via the Chargebee UI?

Summary

You can enable Display Direct Debit as a payment method for all your customers by setting up the relevant payment gateway and enabling the scheme associated with the country.

Step 1: You need to enable Display Direct Debit as a payment method for Customers with Direct debit payments enabled from Settings > Configure Chargebee > Payment Gateways > Select Gateway > Advanced Configurations.

Step 2: Select the option to Allow this customer to pay via his/her bank account from the Customer details page.

You would not be able to add the SEPA direct debit payment method via Chargebee UI, The add bank account payment method is only applicable to ACH.

Solution

Select customers to whom you wish to display the direct debit payment method in the Checkout and self-serve portal. Select the necessary option from Display Direct Debit as a payment method for All your customers.

This option allows all your customers (including new customers) to pay irrespective of whether the Allow this customer to pay via his/her Bank Account option is enabled on the customer's details page from Settings > Configure Chargebee > Payment Gateways > Select Gateway > Advanced Configurations.

If you choose 'Customers with Direct debit payments enabled', then you must enable the 'Allow this customer to pay via his/her Bank Account option' should be enabled on the customer's details page.

Edit Customer details page:

Select the option to allow this customer to pay via his/her bank account.

To know more about Direct Debit - Chargebee Docs