Boost Your Customer Support Team's Productivity with Chargebee & Zendesk

Tab Juggling - the infamous art of constantly leaping from one tab/app to the next, to complete a particular task.

One of the biggest productivity killers, besides cat memes.


And for a person who acts as the face of your company, and works just to make your customers smile a bit wider, the potential damage increases multifold.


Well, not anymore.


By integrating Chargebee with Zendesk, Inc., your custodians of support will have all the subscription details of the customer displayed within the Zendesk app, right next to the corresponding support ticket.

Additional tabs? What are they meant for, again?

How to get started?


Follow the steps here to get started with the integration.

Note:

The Chargebee - Zendesk integration is available only on Chargebee's Enterprise plan.



Here's a quick look at what the integration lets you do:

View all the basic details of the corresponding customer in the Chargebee widget - including Addons, MRR, and CMRR (for upselling); Payment Due invoices and amount; specified Payment Method, etc.

You can also use the "Request Payment Method" option to send an email to the customer with a link to update/add one.

If a customer has multiple subscriptions, you can view the MRR and CMRR of all their subscriptions side by side.

Want to view more details about the subscriptions? Click the "For more, visit Chargebee" to jump to the respective Customer details page directly.

It's not fair on our part to expect the customer to always raise a support ticket with the same email address, with which they had created the subscription.

And that's why Chargebee also uses a domain-based search to fetch and display all the subscriptions that belong to the particular domain.

Visit Zendesk to learn more about setting up this integration.

Zendesk offers a beautifully simple system for tracking, prioritizing, and solving customer support tickets.

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