Delete a customer

Problem statement

This article explains how to delete a customer record in Chargebee from the dashboard or via API. Deletion is irreversible and removes related data such as subscriptions and invoices.

Solution

From the dashboard

1. Open the customer details page.
2. In the Actions panel, click Delete Customer.

This action is irreversible. All data tied to the customer (subscriptions, invoices, etc.) is deleted. Metrics in reports such as Payments, New Revenue, Signups, Activations, Cancellations, and Refunds can change when a customer is deleted.

Via API

Use the Delete a customer API to delete the customer programmatically.

Important notes

• Only users with the Admin role can delete a customer.
• Card information for the customer is removed from the payment gateway via a delete request.
• Delete Customer (dashboard or API) is not available for customers linked to gift subscriptions (gifters and recipients).