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Chargebee has decided to sunset (discontinue) the Classic Reports in Chargebee Billing. If you are an existing RevenueStory user, you can get access to Reports Explorer in RevenueStory for no additional cost. RevenueStory is our advanced integrated analytics with all the reports you've been using so far. Read further to get all your questions answered.
All reports in Classic Reports will be sunset (discontinued) by April 15, 2024. But don't worry. In the future, you can use the Reports Explorer in RevenueStory, Chargebee's advanced integrated analytics, to access the equivalents of the reports you already use in Classic Reports.
The reports will be gradually sunsetted starting April 15, 2024. When you try to access a Classic Report after that, you will be redirected to the equivalent version in RevenueStory, so you don't have to search and locate it manually.
RevenueStory is Chargebee's most advanced reporting & analytics solution. Here are a few benefits:
The following lists the RevenueStory equivalent for each report in Classic Reports and the descoped reports.
| Classic Report | Equivalent Reports |
|---|---|
| Subscription Summary - Revenue | Total Payments |
| Subscription Summary - Signups | Total Signups |
| Subscription Summary - Activations | Total Activations |
| Subscription Summary - Cancelled Subscriptions | Total Subscription Churn |
| Subscription Summary - Failed Transactions | Total Failed Payment Transactions Total Failed Refund Transactions |
| Monthly report card for plans | Total Billing By Plan |
| Subscription Count | Total Subscriptions |
| Refund Summary | Total Refunds |
| ARPU | Average Revenue Paid per Subscription |
| Revenue Recognition | Recognized Revenue (available in Chargebee RevRec) |
| Deferred Revenue | Deferred Revenue (available in Chargebee RevRec) |
| Renewal Summary | Total Upcoming Renewal Amount(for future data) Total Billing (for past data) |
| A / R Aging A/R aging tiles/buckets A/R aging details | Receivables Aging Summary Receivables Aging Summary by Customers |
| Tax Summary Total Tax By Jurisdiction Total Tax By Tax Rate Total Tax By Tax Name | Tax Summary Tax Summary by Jurisdiction Tax Summary by Tax Name |
| Transaction Summary Transaction break down Transaction breakdown by card type | Payment Transaction Summary Refund Transaction Summary Refund Transaction Summary by Card Type Payment Transaction Summary by Card Type Payment Error Summary by Card Type Refund Error Summary by Card Type |
| Tax Exemption | Tax Exemption Summary |
| Monthly report card for addons | Total Billing by Recurring addon Total Billing by non-recurring addon |
| Transaction Trend | Total payment transactions Total refund transactions |
Three reports are descoped - Lost Opportunities, Abandoned Carts, and Recovered Carts.
If you are an existing Revenue Story user, you will be able to access Reports Explorer and all the enhancements free of cost.
No. Classic Reports will be disabled for all reports at the same time. But feel free to share your feedback with Chargebee support. We'd love to understand your experience and see how we can offer that through RevenueStory.
No, your data will remain as-is.
Yes. You can access it up to the last five years and the future for reports such as Upcoming Renewal Amount.
Yes. Please refer to the Reports Explorer documentation.
No. We are here to ensure no disruption to your experience because of this change.
Yes. In Classic Reports, the data is visualized as a tabular view. In RevenueStory, you will have many more visualization options (in addition to the tabular view) and can decide which one to use.
Please reach out to support if you have any questions or concerns. Our team is here to assist you.
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