New in Chargebee: Explore Reveal and understand your payment performance end-to-end.Try Now
Docschargebee docs
HomeBillingPaymentsRevRecGrowthReveal
Support

Product Updates

  • Release Notes

Payment Methods

  • Payment Methods Overview
  • Cards
  • Direct Debit
  • Bank Based Payments
  • Wallets
  • Vouchers
  • Articles and FAQ

Payment Gateways and Configuration

  • Payment Gateways Overview
  • Chargebee Test Gateway
  • Stripe
  • PayPal Payment Services
  • Chargebee Pay
  • Adyen
  • Authorize.net
  • Bambora (formerly Beanstream)
  • Bank of America
  • BluePay
  • BlueSnap
  • Braintree
  • Checkout.com
  • CyberSource
  • dLocal
  • EBANX
  • Ecentric
  • Elavon
  • E-xact Direct Integration
  • eWay Rapid
  • Global Payments
  • GoCardless
  • J.P. Morgan Mobility Payment Solutions
  • Metrics Global
  • Mollie
  • Moneris
  • Network Merchants Incorporated (NMI)
  • Nuvei
  • Orbital (Chase Paymentech)
  • Pay.com
  • Paymill
  • Paystack
  • Pin Payments
  • QuickBooks Payments
  • Razorpay
  • Sage Pay
  • Solidgate
  • Tempus
  • Twikey
  • Windcave
  • Worldline Online Payments(formerly Ingenico)
  • Worldpay
  • Articles and FAQ

Level 2/3 Data Support

  • Level 2/3 Data Support

Advanced Routing

  • Advanced Routing

Dunning

  • Dunning
  • Articles and FAQ

Offline Checkout

  • Offline Checkout
  • Articles and FAQ

Transaction Sync & Invoice Mapping

  • Transaction Sync and Invoice Mapping

Fraud Management

  • Fraud Management

Error Handling

  • Errors with Root Cause and Troubleshooting

Payment Lifecycle Logs

  • Payment Intents
  • Transactions
  • Gateway Activity Logs
  • Gateway Webhook Logs
  • Articles and FAQ

Others

  • Reach (Merchant of Record)
  • Payment Verification
  • Bulk Deletion of Payment Methods
  • Custom Payment Methods
  • Payment Initiator Parameter
  • PSD2 and Strong Customer Authentication
  • RBI e-Mandate
  • RBI Tokenization Regulations
  • Chargeback Management
  • Transaction Descriptors
  • Payment Preferences
  • Visa Trial Rules
  • Mastercard Trial Rules
  • Co-badged Card Compliance
  • Articles and FAQ
  1. Payments
  3. Dunning
  5. Articles and FAQ
  6. Offline Dunning v1
  1. Payments
  3. Dunning
  5. Articles and FAQ
  6. Offline Dunning v1

When does dunning not work?

There are three situations where dunning does not take place automatically:

a) When a payment fails for one time charges or addons (added "immediately" and not on the next renewal) applied to a subscription.

b) When an attempt to manually collect a Not Paid invoice fails.

c) When a payment fails during activation (after trial ends).

Find more on dunning management here.

New Solution:

There are two situations where the dunning does not work, they are:

  1. When a payment fails for one time charges (added immediately and not on the next renewal) applied to a subscription.

  2. When an attempt to manually collect a Not Paid invoice fails.

Refer here to know more about dunning management.

Related Articles

Is it possible to stop dunning for an invoice?
Does Chargebee offer offline dunning management?

Was this article helpful?