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  1. Payments
  3. Dunning
  5. Articles and FAQ
  6. Offline Dunning v1
  1. Payments
  3. Dunning
  5. Articles and FAQ
  6. Offline Dunning v1

When does dunning not work?

There are three situations where dunning does not take place automatically:

a) When a payment fails for one time charges or addons (added "immediately" and not on the next renewal) applied to a subscription.

b) When an attempt to manually collect a Not Paid invoice fails.

c) When a payment fails during activation (after trial ends).

Find more on dunning management here.

New Solution:

There are two situations where the dunning does not work, they are:

  1. When a payment fails for one time charges (added immediately and not on the next renewal) applied to a subscription.

  2. When an attempt to manually collect a Not Paid invoice fails.

Refer here to know more about dunning management.

Related Articles

Is it possible to stop dunning for an invoice?
Does Chargebee offer offline dunning management?

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