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Product Updates

  • Release Notes

Payment Methods

  • Payment Methods Overview
  • Cards
  • Direct Debit
  • Bank Based Payments
  • Wallets
  • Vouchers
  • Articles and FAQ

Payment Gateways and Configuration

  • Payment Gateways Overview
  • Chargebee Test Gateway
  • Stripe
  • PayPal Payment Services
  • Chargebee Pay
  • Adyen
  • Authorize.net
  • Bambora (formerly Beanstream)
  • Bank of America
  • BluePay
  • BlueSnap
  • Braintree
  • Checkout.com
  • CyberSource
  • dLocal
  • EBANX
  • Ecentric
  • Elavon
  • E-xact Direct Integration
  • eWay Rapid
  • Global Payments
  • GoCardless
  • J.P. Morgan Mobility Payment Solutions
  • Metrics Global
  • Mollie
  • Moneris
  • Network Merchants Incorporated (NMI)
  • Nuvei
  • Orbital (Chase Paymentech)
  • Pay.com
  • Paymill
  • Paystack
  • Pin Payments
  • QuickBooks Payments
  • Razorpay
  • Sage Pay
  • Solidgate
  • Tempus
  • Twikey
  • Windcave
  • Worldline Online Payments(formerly Ingenico)
  • Worldpay
  • Articles and FAQ

Level 2/3 Data Support

  • Level 2/3 Data Support

Payment Optimization Engine

  • Overview
  • Defaults
  • Advanced Setup
  • Payment Method Display Rules
  • Verification Rules
  • Routing Rules

Dunning

  • Dunning
  • Articles and FAQ

Payment Components

  • Overview
  • Use Cases
  • Troubleshooting

Card Components and Payment Method Helper

  • Card Components
  • 3DS Helper
  • Payment Method Helper

Offline Checkout

  • Offline Checkout
  • Articles and FAQ

Transaction Sync & Invoice Mapping

  • Transaction Sync and Invoice Mapping

Fraud Management

  • Fraud Management

Error Handling

  • Errors with Root Cause and Troubleshooting

Payment Lifecycle Logs

  • Payment Intents
  • Transactions
  • Gateway Activity Logs
  • Gateway Webhook Logs
  • Retries
  • Articles and FAQ

Others

  • Reach (Merchant of Record)
  • Bulk Deletion of Payment Methods
  • Custom Payment Methods
  • Payment Initiator Parameter
  • PSD2 and Strong Customer Authentication
  • RBI e-Mandate
  • RBI Tokenization Regulations
  • Chargeback Management
  • Transaction Descriptors
  • Payment Preferences
  • Visa Trial Rules
  • Mastercard Trial Rules
  • Co-badged Card Compliance
  • Articles and FAQ

Bank based payment methods are not coming up for existing customer

Problem Statement

Bank-based payment methods (e.g., direct debit, ACH) are not displayed for an existing customer during checkout or when updating payment method.

Solution

Go to the customer details page and edit the customer. Enable "Allow this customer to pay via his/her bank account". This displays bank-based payment methods for that customer.

Allow this customer to pay via his/her bank account setting on customer details

Additional Information

Jump to section: The Leap UI detail pages (Customer Details, Subscription Details) include a Jump to section feature for easier navigation. See What is the Jump to section under customer/subscription details page for more information.

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