Bank based payment methods are not coming up for existing customer

Problem Statement

Bank-based payment methods (e.g., direct debit, ACH) are not displayed for an existing customer during checkout or when updating payment method.

Solution

Go to the customer details page and edit the customer. Enable "Allow this customer to pay via his/her bank account". This displays bank-based payment methods for that customer.

Additional Information

Jump to section: The Leap UI detail pages (Customer Details, Subscription Details) include a Jump to section feature for easier navigation. See What is the Jump to section under customer/subscription details page for more information.