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Elavon

Elavon is now deprecated. Existing users can continue using the integration without interruption. However, new onboarding is no longer available.

Elavon is a payment gateway solution that allows merchants to safely accept payments across Europe and North America. You can integrate and use Elavon as a payment gateway in Chargebee to effectively process your payments.

Chargebee currently supports only card payments made via Elavon.

Note:

Chargebee integrates with the Converge platform of Elavon.

Integration options

Chargebee provides two options to integrate with Elavon:

  1. Chargebee Checkout and Elavon Payment Gateway:
    The customer's card information is collected by Chargebee's checkout and passed on to Elavon. This option relieves you from PCI compliance requirements. All you need to do is fill out and submit this Self Assessment Questionnaire to stay compliant.
  2. Chargebee API and Elavon Payment Gateway:
    The customer's card information must be collected at your end and passed on to Chargebee. Chargebee will then route the card information to Elavon. PCI compliance requirements must be handled by you.

Note:

3D Secure is not supported for this integration.

Prerequisites

  1. Chargebee uses Spreedly, a third-party card vault, to store the customer's card information. If you are using Elavon's service, you must migrate your customer's card information to Spreedly to start using Elavon with Chargebee. Contact support for more information about the migration process.
  2. Ensure that the CVV option under Payments in Checkout and Self-Serve Portal (Settings > Configure Chargebee > Checkout and Self-Serve Portal > Fields) is not set as Mandatory.

Configuring Elavon

Step 1: Select Settings > Configure Chargebee > Payment Gateway > Add a Gateway > Elavon.

Note:

You can configure Elavon only in your live site.

Step 2: Enter a Display name of your choice.

Step 3: Enter your Elavon Merchant ID, User ID, and Pin.

Step 4: Next, you can configure the Cards setting by clicking the Manage link. Select the necessary settings in the Cards screen that opens up.

  • Card verification: Chargebee allows you to verify the customer's card before adding it. In this process, a small amount will be debited from the customer's card and refunded instantly. If this authorization fails, the customer cannot add their card. If you wish to activate this authorization, enable card verification.
  • Always retain card information in Elavon when customer updates it: Enable this option if you are using multiple payment gateways and want the customer's latest card information to be updated in Elavon.

Step 5: Click Save.

Currencies supported

Elavon and Chargebee support 100+ different currencies for charging customers across different geographical locations. If you intend to use Elavon and Chargebee for your business, ensure that your transactional currencies are supported by both. Find the complete list of currencies supported by:

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