Maximum number of days for Pause Subscription

Problem Statement

This article helps you understand maximum number of days for pause subscription.

Scope

Is there an option to increase the maximum no. of days a customer can pause the subscription?

Solution

There is an option to set a 90-day maximum limit to pause a Subscription. There is no way this can be overridden in the backend as well. This is the defined amount. This is due to logs being stored only for 90 days.

As a workaround, you can do either of the following:

1. Use Pause Subscription API by passing the resume_date

2. Choose Pause Indefinitely from Admin Console/Chargebee UI and set the resume date or resume manually.