When does a subscription cancel in Chargebee?

Problem Statement

You want to understand when does a subscription cancel in chargebee.

Solution

This article also covers

When do subscriptions automatically cancel in Chargebee?

Summary

There are six ways in which a subscription can be canceled,

Forced cancellation:

1. When you manually cancel a subscription via Web Interface

2. Via Cancel Subscription API

3. When your customers cancel their subscription from the Customer Portal

System cancellations:

1. Due to non-payment in the Dunning process

2. When the number of billing cycles reaches zero at the end of a renewal period

3. When subscription comes up with renewal with no credit card on file and Auto collection ON

For more about charges during cancellation, click this link