Is it possible to disable the "Request Payment Method" email notification?

Problem Statement

This article explains when the Request Payment Method email is sent, whether it can be disabled, and how to edit it.

Solution

The Request Payment Method email is sent only when you manually click Request Payment Method on the Customer details page. It is not sent automatically. The Subscription renewal reminders and Invalid payment method emails also include a Request/Update Payment Method button.

Edit the email content (global)

1. Go to Settings > Configure Chargebee > Email notifications > Standard Email > Request Payment Method Update.
2. Click Edit.
3. Update the content and save. Changes apply to all future Request Payment Method emails.

Edit for a specific customer

When you click Request Payment Method on the customer details page, use the Edit button to customize the email for that customer only.