Getting Started

Building Blocks

Custom Fields

Subscription Features




Billing Features


Payment Methods

Direct Debit Payments

Configuring Gateways

Fraud Management

Hosted Pages


Reports and Analytics


Open Source Resources

Other Features

API Integration

Third Party Integrations

Pay Now 


Pay Now allows you to initiate the request for instant payment for all the unpaid invoices. Currently this feature works through email notifications. You can send emails to the customers via Chargebee which will have the button/link ‘Pay Now' that redirects the customer to the Chargebee page with the list of unpaid invoices.
The emails can be sent to the customers individually or to a group.

Request for Payment via Email 

As it's been mentioned already, customers will receive notifications from Chargebee which will enable them to pay for the unpaid invoices via email almost instantly.

There are 2 ways of sending emails to your customers:

1. Send email to multiple customers

If you want to send an email to all the customers who have unpaid invoices, here's what you need to do:

Step 1: Search for Customers

After logging in to the Chargebee site, navigate to Subscription > Customers.
The filter Has Unpaid Invoices will narrow down the customers who have payments due.


Step 2:Configure and Send Email

Click on the option Send Email to initiate the process of sending emails to the filtered customers with unpaid invoices.
You will be asked to configure the content of the email to be sent.
Adding the mail merge parameter {{customer.collect_unpaid_invoices_url}} will add an auto-generated URL in the email.
Review and send the email to the customers.


2. Send Email to an Individual Customer

You can navigate to the customer details page, click on Request Payment option and send an email requesting for the payment.


The option Request Payment will appear in the Customer Details page only if the customer has unpaid invoices.

You can review and send the email to the customer.



The email the customers receive will have the link that redirects them to Chargebee's ‘Pay Now' page.


There, the customers will find the list of unpaid invoices.


The customers can either pay for all the invoices or select a few and make the payment.
They will be prompted to enter their payment details to make the payment right away.


The customers can pay either via Card or Paypal. They can choose from their existing payment methods that are saved as well.

Configure Email Notifications 

You can add the option requesting your customers to make payment in the following emails:

  • Payment Failure Notification
  • Dunning
  • Invoice Receipt (The button/link will not appear if the invoice has been paid)
  • Net-D

Using Email Notifications V2:

Navigate to the respective email notification and add the Pay Now button as shown in the image below.


When the emails are sent to the customers, Chargebee will add the button in the emails.

Using Email Notifications V1:

You can configure the email content for default email notifications. Ensure the mail merge parameter {{customer.collect_unpaid_invoices_url}} is added, to include the corresponding URL for Pay Now when the email is sent to the customers.