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  1. Payments
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  1. Payments
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  6. PayPal Express Checkout

[Chargebee] ACTION Required - Customer cancelled Billing Agreement in PayPal

Problem Statement

Why did I receive an email from Chargebee with the subject: [Chargebee] ACTION Required: Customer cancelled Billing Agreement in PayPal?

Solution

This is a Chargebee Invalid Payment Methods notification. It is triggered when PayPal's Instant Payment Notification (IPN) service reports that a customer cancelled their Billing Agreement in PayPal.

Chargebee receives IPN events from PayPal via a notification URL. When it receives a Billing Agreement cancelled event, it marks the customer's PayPal payment method as INVALID, which can lead to subscription cancellation on renewal. The customer must add a new payment method to continue.

Steps to Set It Up

  1. Configure IPN in PayPal: Follow the steps in Configuring Instant Payment Notifications for your PayPal account.
  2. Update notification recipients: Go to Settings > Chargebee Notifications > Invalid Payment Methods > Manage
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Related Articles

How do I send the customer data from PayPal to Chargebee's API endpoint to create a subscription? I have PayPal Express Checkout with Reference Transactions enabled for my PayPal business account.
Why does the email ID entered on hosted page change during checkout using PayPal Express Checkout?
Is it mandatory to provide Chargebee's URL for IPN notifications while configuring PayPal?

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