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  1. Payments
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  1. Payments
  3. Payment Gateways and Configuration
  5. Articles and FAQ
  6. Configuration

Why is the Apple Pay not appearing on the checkout?

Problem Statement

I use the Chargebee Drop-in script. Why don't my customers see the Apple Pay option during checkout?

Solution

Apple Pay is not supported inside iframes. This is an Apple restriction. The Drop-in script uses iframes, so Apple Pay does not appear when checkout is embedded via the Drop-in script.

Apple Pay is available when checkout opens in a separate tab or browser page—for example, when using the Checkout URL or API-based integration.

Additional Information

  • Supported browsers/devices: Apple Pay works only in Safari on macOS and iOS. See Apple's support list. It will not appear in Chrome or other browsers.
  • Currency: Ensure Apple Pay is configured for the checkout currency. Go to Settings > Configure Chargebee > Smart Routing > Manage rules to configure Apple Pay per currency.

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