How and where do I check the amount that was refunded?

Problem Statement

You can initiate a refund from a customer's invoice to their card (or payment method) from your Chargebee account. Go to the invoice details page and click Refund in the Actions panel on the right.

When you refund an invoice, a credit note is created and the transaction linked to the invoice is marked as Invoice refunded. To verify the refund and check the refunded amount, follow the steps below.

Solution

Configuration steps

1. On the invoice details page, under Credit Notes Issued, you will see the credit issued details and the reason for the refund.
2. Click the Credit Note ID link to go to the Credit Note page.

3. The Credit Note status will be Refunded, and the refund amount details will appear below.

4. You can also check the transaction details by clicking the Transaction ID link. The transaction type will be Invoice Refunded.
5. You can verify the refund at the payment gateway using the Gateway Transaction ID field on the transaction details page.