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How can I refund a paid invoice and collect the payment again using a different card?

Problem Statement

You need to refund a card payment and collect the amount again from a new card.

Solution

Configuration steps

  1. Remove the credit card payment from the invoice. The amount will be added as Excess Payments for that customer.
  2. Click Excess Payments, then the Transaction ID to find the refund option for that amount.
  3. After you refund, have the customer update their card information. Multiple ways to update the card are given here.
  4. After the customer updates the card, use the Collect Now option (on the right panel) on the invoice details page to collect the due amount from the new card.

Important Notes

  • The customer can update the card even before you initiate the refund; the amount will still be refunded to the old card.
  • If the invoice was paid partially with credits and partially with a card, you can still follow these steps to recollect the card payment.

Note

Total Refundable Credits for a specific customer

We have updated our summary box to provide a more streamlined user experience. Hyperlinks have been added to the summary box for easy access to related information. The Total Refundable Credits in the Summary Section is available at the top of the Customer details page and shows the total amount due for a customer, with a hyperlink to the details. Refer to this link for more details.

Related Articles

The customer has not received the refund when Record Refund was performed, how to retry the refund?
How and where do I check the amount that was refunded?

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